Ashley Robateau

o Established creditability & a relationship with clients as a foundation to promote & sell the institution’s products & services by providing accurate information pertaining to concerns & inquires.

o Experienced with preparing & receiving cash parcels, supplying & receiving cash to/from the teller, receiving teller’s cash who is going on vacation or on sick leave, and collecting & preparing ATM parcels.

o Experienced in doing Night & Day Deposits and ATM Deposits.

o Experienced at the Business Banking Center - Teller & Customer Service.

o Facilitated the conversion of Visa Card to MasterCard Project for the Ladyville Sub-Branch.

o Operates within limits in accordance to policy.

o Processed standard transactions for customers, such as managing small & large deposits, withdrawals, checking cash, verifying customer’s identification & signatures.

o Responsible of the Dormant Account Project - Activating & Closing Accounts.

o Serves as a team player in the absence of another teller or customer service representative to maintain seamless bank operations (Temporary Relief).

o Shadowing & assisting the Currency Custodian.

o Trained two temporary staff and tellers.

• Asked open-ended questions to determine exactly what customers required, available budgets and target recipient for each purchase.
• Conducted in-depth research to identify sourcing for high-quality materials and stones at attainable pricing.
• Provided handpicked Brazilian gold jewelry & other body accessories.
• Provided quality & name brand preloved & new clothing.

• Collected daily cash sales from agents & balancing off with total gas consumed, prepare bank deposits & going to bank.
• Entering financial transactions into our internal databases.
• Holding over receptionist & gas attendant position when necessary.
• Maintained clean and organized files by keeping accounts payable records up-to-date.
• Organized data into multiple spreadsheets to streamline data.
• Performing reconciliations of books and identify discrepancies.
• Processed orders, issue invoices, communicated and resolved client’s inquiries regarding; delivery and safety concerns.
• Used accounting software to prepare weekly and monthly financial reports.

• Answered and transferred incoming telephone calls, taking messages for various staff members.
• Completed clerical tasks such as filing, copying, and distributing mail.
• Corrected entries by reviewing figures and documents.
• Maintain physical financial record by logging in books.
• Sorted, organized, and maintained files.