Aaliyah Rhaburn

• My primary responsibilities were to set appointments with qualified real estate agents ,real estate brokers and small business owners .These prospects would be potential partners for the Firm to invest in .Company calls were made through company's provided database of contacts that had been identified as 'High Value Targets'. The goal was to tell the company's story and secure a meeting with one of out executives .
• Job Description

Research and identify 80+ small business and real estate customers to see if they are aligned with the company .Make cold calls & cold emails to potential prospects with provided scripts and follow up procedure. Follow up with leads that are generated through cold calling to nurture relationships and build a strong rapport and trust .The goal is to do everything we can to secure at lease 2 meetings daily and tell our story while maintaining accurate records of each interactions with leads in our CRM and setting accurate time to meet with executive .

• As a recruiter at JCSI, my responsibilities included calling potential Hires listed in the pipeline for each role and once on the line with them a few questions would be asked such as experience, pay and availability to see if the candidate would be a good fit for the role .A detailed documentation was made in the company CRM and each candidate file was updated or tried for another role .

• My primary responsibilities were to ensure agents understood and complied with all call center performance standards and policies while answering incoming calls. Assist and coach agents by answering questions regarding best practice when dealing with difficult calls, monitoring and evaluating agent performance, providing learning and coaching opportunities. Send end of day report with documented daily escalations and incidents .