Sports
Akeem Roches
Belize City,Belize
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
2
2
years of professional experience
1
1
Language
Work History
Guest Experience Agent
The Office Gurus
Belize City, Belize
08.2023 - 12.2023
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Collaborated with front-of-house and housekeeping departments to facilitate smooth hotel operations.
- Processed guest check-ins and check-outs following procedures for fast turnover.
- Inputted daily occupancy, room rate and revenue into property management system for updated recordkeeping and accounting.
- Maintained high level of professionalism and discretion when dealing with guests.
- Provided accurate information regarding local attractions, restaurants and activities.
- Provided each guest with list of resort's upcoming activities and events upon check-in to enhance stays.
- Managed check-in and check-out procedures for guests.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
Customer Success Representative
Voyse International
Belize City, Belize
02.2022 - 08.2022
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Associates - Business Administration
SJCJC
Princess Margaret Dr06.2021
High School Diploma - Business
Edward P. Yorke High School
Princess Margaret Dr06.2019
Skills
Problem Solving
undefinedInterests
Chess
Fishing
Music
Timeline
Guest Experience Agent
The Office Gurus
08.2023 - 12.2023
Customer Success Representative
Voyse International
02.2022 - 08.2022
Associates - Business Administration
SJCJC
High School Diploma - Business
Edward P. Yorke High School
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