Akira Noralez
Sandhill Village
Summary
Proactive Supervisor/Team Lead with extensive experience in overseeing daily operations and improving team productivity. Expert in security protocols, emergency response, and data accuracy, ensuring customer satisfaction and safety. Bringing strong leadership, problem-solving skills, and a tech-savvy approach to drive efficiency and achieve organizational goals. Dedicated and versatile, professional with experience in clerical and customer service role,team leadership. proven track record of improving processes and training in dynamic environment. I'm always looking forward to learn new thing and to be apart of a positive and thriving team.
Overview
13
13
years of professional experience
Work History
Supervisor/ Team Lead
ProtelBPO
05.2020 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Security Officer
Port of Belize
03.2015 - 02.2020
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Clerk/Assistant
Familey Run Preschool
07.2011 - 04.2013
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
Education
No Degree -
BELIZE UNINVERSITY
Belize City, Belize01.2020
High School Diploma -
Sadie Vernon Technical High School
Belize City, Belize08.2010
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- tech savvy
- problem solving
reading
Some basic stuff about is that I love dancing
reading in a quite room.
I love selfcare.
Timeline
Supervisor/ Team Lead
ProtelBPO
05.2020 - Current
Security Officer
Port of Belize
03.2015 - 02.2020
Clerk/Assistant
Familey Run Preschool
07.2011 - 04.2013
No Degree -
BELIZE UNINVERSITY
High School Diploma -
Sadie Vernon Technical High School
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