Alanah Luna

• Assist with the implementation of corporate communications, public relations, marketing and corporate image building activities
• Perform graphic designing & multimedia productions for internal and external purposes to professional standards
• Maintain relationship with the media, primarily for advertising and promotional opportunities
• Assist with the selection of promotional items and manage inventory
• Assist senior communications officer with the planning and logistics of internal and external outreach events
• Capture and properly archive special events, field activities and public relations related events via photography and video
• Assist with monitoring of mainstream and social media coverage, compile excerpts, and conduct related archiving.

• Process loan payments & update existing customer accounts.
• Attending to all complaints or account inquiry upon request.
• Maintaining effective Customer Related Functions (CRM) in both digital business partner monitoring and in person communication.
• Consistent communication with customers pertaining insurance coverages, threshold schemes, checking and saving account updates, loan disbursement/ payoff (Tradeline Loans, Extraordinary Payoff), credit card policies and issues.
• Setting appointments for loan and credit card facilities.
• Balancing totals with correspondence to teller balance.
• Effectively communicating with customers all existing needs for account for continued activity.
• Building a stable professional relationship with all customers/ clients to enhance customer loyalty.
• Verifying payment forms for all customers.

• Conduct visitor satisfaction analysis
• Update and implement standard operating procedures for protected areas
• Develop certification processes for tour guides
• Communicate expectations for execution of job duties/ responsibilities
• Engage tourists at the protected areas
• Creating financial plans for monitoring procedures
• Verifying monthly budget values with Heads of Department
• Evaluating the standard of tourism landscapes with consideration to the financial capacity of each site.

• Create, maintain and enter information into databases
• Complete forms in accordance with company procedures
• Enroll and verify agents' sales adhering to company policy
• Contacting present customers for renewal subscriptions, promoting current rates
• Subscribe customers to rates provided for a delineated period
• Pitch offers to potential customers.

• Interact with customers on behalf of the organization
• Provide information about different products and services
• Resolve issues with customers' cellular devices
• Provide consultation on cellular devices such as pricing and payment plans required
• Directly market current promotions to different areas in Belize
• Quality assurance for pre-market devices
• Setting standardized functions for pre-sold devices.

• Process account information and tax invoices for all registered hotels
• Attend training and workshops regarding tax policies and regulations
• Assist with budget creation for specific areas
• Communication with government and statutory bodies (Income Tax, General Sales Tax, Customs and Excise etc.)

• Answer calls and provide information to callers, take messages or transfer calls to appropriate personnel
• Create, maintain and enter information into databases
• Train new employees on required application of use
• Determine legibility by comparing customer information to company requirements
• Maintain and improve quality results by adhering to standards and guidelines.