Hi, I’m
Albert Lovell
ESL Instructor / Customer Service Rep / Sales Rep/ Virtual Assistant
Hopkins,SC
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level transcription position. Ready to help team achieve company goals.
Overview
9
years of professional experience
5
years of post-secondary education
1
Certification
Work History
Online English Instructor
Italki Online Tutoring
02.2017 - Current
Job overview
- Boosted student engagement with creative, thematic lesson plans tailored to individual needs and interests.
- Adapted teaching methods according to individual student needs, leading to increased academic success across the board.
- Managed online classroom environments effectively, ensuring a positive learning experience for all students.
- Provided grades and progress reports to evaluate student learning needs.
Online English Instructor
Engoo
02.2017 - 04.2024
Job overview
- Established strong rapport with students by demonstrating empathy, understanding, and patience throughout the learning process.
- Managed online classroom environments effectively, ensuring a positive learning experience for all students.
- Monitored student progress through regular assessments, identifying areas for improvement and adjusting instruction accordingly.
- Provided timely feedback on assignments, enabling students to improve their work and progress within the course.
Customer Service Representative
Prestige Dealer Alliance
07.2023 - 10.2023
Job overview
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Sales Agent
Acquity
05.2023 - 07.2023
Job overview
- Increased sales and customer satisfaction through personalized servicing.
- Delivered engaging sales presentations tailored specifically towards individual client needs, demonstrating a deep understanding of their business and industry.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
Online English Instructor
Lingo for Me
3 2020 - 06.2023
Job overview
- Prepared and delivered lessons on pronunciation, grammar, reading and writing to 4+ students daily
- Evaluated students' abilities and grasp of English language, keeping appropriate records and preparing progress reports
- Established and maintained student behavioral standards to achieve functional learning environment
- Initiated, facilitated and moderated classroom discussions for college-level English students.
Sales Agent
Aquiro Media
08.2022 - 03.2023
Job overview
- Used customer insights to develop innovative sales strategies to increase sales.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
Online English Instructor
Open English, Latin Hire
03.2021 - 09.2022
Job overview
- Prepared and delivered lessons to 15+ students daily
- Taught English language to young learners in group settings of 3-5 students in online classrooms
- Immersed students in unfamiliar cultures by devising hands-on activities
- Used effective teaching techniques and learning strategies in translating lesson plans into productive student learning experiences.
Online English Instructor
PalFish
04.2017 - 07.2021
Job overview
- Delivered 25+ hours per week of classroom lessons, instructing over 15 students per week
- Initiated, facilitated and moderated classroom discussions for college-level English students
- Developed lesson plans and adapted curriculum to meet individual needs of students
- Provide coaching and materials for IELTS exam.
Online Business English Instructor
Berlitz
10.2020 - 05.2021
Job overview
- Prepared and delivered lessons on business English to 8+ students daily
- Conducted group classes of 2-5 students and one-on-one lessons
- Expanded student understanding of texts by spearheading in-depth discussions and assigning exploratory essays to help students articulate knowledge
- Assigned books and other materials to improve reading comprehension.
Office Management
Salt Life Eco Tours
11.2019 - 08.2020
Job overview
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Controlled finances to lower costs and keep business operating within budget.
- Reported to senior management on organizational performance and progress toward goals.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
Online English Instructor
Liulishou, Ashton's Education
06.2018 - 02.2019
Job overview
- Taught English language to 30+ students in audio-only settings
- Taught absolute beginners
- Delivered 25 hours per week of classroom lectures
- Employed diverse teaching approaches to help students of all abilities understand material.
Online English Instructor
Cambly
01.2016 - 02.2017
Job overview
- Planned, prepared and delivered conversational lessons to 10+ students daily
- Exhibit and maintain professional and ethical behavior at all times
- Assigned books and other materials to improve reading comprehension
- Developed interesting lectures and educational activities to maximize learning within classroom.
Education
Edward P. Yorke High School - Belize City, Belize C.A., Belize City, Belize
High School Diploma
08.2009 - 05.2013
ITTT, Los Angeles, U.S.A.
120hr TEFL Certificate from Education
05.2015 - 05.2016
Skills
Student Engagement
Certification
120hr TEFL Certificate: English
Additional Information
I have been a volunteer in my community for the last 18 years assisting and teaching people valuable critical thinking and problem solving skills.
Languages
English
Native or Bilingual
Spanish
Elementary
Belize Kriol
Native or Bilingual
Timeline
Prestige Dealer Alliance
Customer Service Representative
07.2023 - 10.2023
Acquity
Sales Agent
05.2023 - 07.2023
Aquiro Media
Sales Agent
08.2022 - 03.2023
Open English, Latin Hire
Online English Instructor
03.2021 - 09.2022
Berlitz
Online Business English Instructor
10.2020 - 05.2021
Salt Life Eco Tours
Office Management
11.2019 - 08.2020
Liulishou, Ashton's Education
Online English Instructor
06.2018 - 02.2019
PalFish
Online English Instructor
04.2017 - 07.2021
Italki Online Tutoring
Online English Instructor
02.2017 - Current
Engoo
Online English Instructor
02.2017 - 04.2024
Cambly
Online English Instructor
01.2016 - 02.2017
ITTT
120hr TEFL Certificate from Education
05.2015 - 05.2016
Edward P. Yorke High School - Belize City, Belize C.A.
High School Diploma
08.2009 - 05.2013
Lingo for Me
Online English Instructor
3 2020 - 06.2023
120hr TEFL Certificate: English
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 6 staff members.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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