Albert Lovell
Customer Service Agent/Virtual Assistant
Hopkins,SC
Summary
Customer Service Agent / Sales Closer / Virtual Assistant with experience managing 70-180 inbound and outbound calls per day, converting warm and cold leads, and booking 13–25 clients per week. Drives bookings and keeps 31–60+ follow-ups organized per week. Supports daily operations through client management, administrative tracking, and responsive communication.
Overview
1
1
Language
7
7
years of professional experience
Work History
Appointment Setter/B2B Sales Representative
Advert Logix
02.2026 - 09.2026
- Updated CRM records with contact details, call outcomes, and appointment statuses.
- Rescheduled and confirmed appointments, reducing missed meetings and scheduling conflicts.
- Coordinated closely with sales teams to prioritize high-value leads and follow-up queues.
- Screened potential customers to determine interest and requirements for products and services of the company.
- Reduced appointment cancellations by consistently confirming dates and times with clients via phone calls and emails.
- Maintained detailed records of all appointment setting activities, ensuring accurate reporting and analysis of key performance metrics.
Customer Service Representative
Patient Desk Ai
12.2025 - 03.2026
- Presented tailored solutions aligned with customer needs, pricing, and purchasing criteria.
- Developed new business opportunities by identifying and targeting high-potential prospects.
- Generated leads through cold calling, email campaigns, and social media marketing initiatives.
- Managed a portfolio of accounts, ensuring timely follow-up on leads and maintaining accurate records in CRM system.
- Identified potential upsell opportunities to increase average deal size and maximize revenue potential.
Customer Service Agent /General Virtual Assistant
TCM Strategy
03.2025 - 12.2025
- Supported team performance by sharing product knowledge and reinforcing service standards.
- Set appointments with salespeople and potential customers.
- Answered phone calls and answered questions from potential customers.
- Rescheduled and confirmed appointments, reducing missed meetings and scheduling conflicts.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Customer Service Representative
Prestige Dealer Alliance
06.2023 - 10.2023
- Managed customer inquiries, delivering accurate information on vehicle availability, pricing, and dealership services.
- Resolved service and sales concerns, maintaining professional communication across phone, email, and walk-in channels.
- Coordinated appointment scheduling, ensuring efficient customer flow and timely service department support.
- Documented customer interactions, maintaining accurate records in dealership CRM and internal tracking systems.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Sales Agent
Acuity
05.2022 - 03.2023
- Increased sales and customer satisfaction through personalized servicing. Delivered engaging sales presentations tailored specifically towards individual client needs, demonstrating a deep understanding of their business and industry. Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
Sales Agent
Aquiro Media
08.2021 - 03.2022
- Consistently exceeded daily and weekly sales quotas through proactive engagement of potential customers.
- Increased customer satisfaction by efficiently resolving inquiries and addressing concerns in a timely manner.
- Overcame objections using friendly, persuasive strategies.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
Office Management/Customer Service Manager
Salt Life Eco Tours
11.2019 - 08.2020
- Managed booking calendars, coordinating eco tour schedules and office workflows for smooth daily operations.
- Processed customer inquiries, reservations, and follow-up communications with accurate, timely service.
- Organized permit, vendor, and supply documentation for compliant tour operations.
- Supervised office tasks, delegating priorities and supporting staff accountability.
- Updated customer databases and reservation files to ensure accurate information and records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Education
High School Diploma - undefined
Edward P. Yorke High School
06-2013
120hr TEFL Certificate - undefined
ITTT
03-2016
Skills
Positive attitude
Phone etiquette expert
Client relationship management
Setting appointments
Empathy and patience
Script memorization
Salesforce CRM
GHL CRM
High-volume call environments
Timeline
Appointment Setter/B2B Sales Representative
Advert Logix
02.2026 - 09.2026
Customer Service Representative
Patient Desk Ai
12.2025 - 03.2026
Customer Service Agent /General Virtual Assistant
TCM Strategy
03.2025 - 12.2025
Customer Service Representative
Prestige Dealer Alliance
06.2023 - 10.2023
Sales Agent
Acuity
05.2022 - 03.2023
Sales Agent
Aquiro Media
08.2021 - 03.2022
Office Management/Customer Service Manager
Salt Life Eco Tours
11.2019 - 08.2020
120hr TEFL Certificate - undefined
ITTT
High School Diploma - undefined
Edward P. Yorke High School