Amber Moody
Customer Service Adviser
Belize City
Summary
I am a detail-oriented, organized and meticulous employee. I work at a fast pace to meet tight deadlines. I'm an enthusiastic team player, ready to contribute to company success, to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure a customer advisor position. I am ready to help the team achieve company goals.
Overview
5
5
years of professional experience
Work History
Track and Trace Specialist
Valoroo
06.2024 - 02.2025
- Championed the adoption of new software tools that streamlined workflows.
- Communicated proactively with carriers, and internal teams to resolve delays, exceptions, or discrepancies in transit.
- Generated daily, weekly, and monthly tracking reports to support KPI monitoring and continuous improvement efforts.
- Monitored and tracked domestic and international shipments in real-time to ensure timely and accurate delivery using transportation management systems (TMS) and carrier portals.
- Responsible for outbound calls and email communication.
Technical Support Specialist/Customer Service Advisor
Customer HD
08.2023 - 06.2024
- Guided customers through product setup, configuration, firmware updates, and mobile app navigation to ensure optimal device performance.
- Delivered exceptional customer support via email, and phone to troubleshoot and resolve technical issues.
- Documented and escalated complex or unresolved technical issues to engineering and development teams, contributing to ongoing product improvement.
- Demonstrated empathy, patience, and technical proficiency while managing customer expectations and delivering timely resolutions.
Technical Support Specialist
Alta Resources
09.2022 - 07.2023
- Explain techinical information in clear terms to non-technical individuals to promote a better understanding.
- Respond to support requests from users and patiently walked individuals through basic troubleshooting steps.
- Collaborate with leaders/supervisors to escalate and address customer inquiries or technical issues.
- Assist customers in identifying issues and explain solutions to restore service and functionality.
- Record and maintain relevant notes for each customer.
Customer Advisor
Peak Outsourcing
04.2022 - 09.2022
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Responsible for retrieving medical records
- Responsible for taking outbound calls in a timely manner
- Having interactions every day with a positive attitude and a focus on customer satisfaction.
Customer Advisor
Ready Call Center
10.2020 - 09.2021
- Resolve customer issues to enable mutually beneficial outcomes and encourage continued cooperation.
- Navigate extensive company knowledge base to obtain appropriate solutions for customer service issues.
- Engage in up-selling activities to align customer needs with business offerings.
- Listen to customers actively to assess issues and provide accurate information.
- Document customers interactions in internal database to maintain complete customer service history.
- Develop and maintain strong customer relationships by promptly addressing and resolving customer concerns.
- Handle difficult customer situations with grace, professionalism, and consistently meeting first-call resolution metrics.
English Instructor
Core Company LTD
03.2020 - 08.2020
- Taught English language to South Korean students in a virtual setting.
- Used effective teaching techniques and learning strategies in translating lesson into productive student learning experiences.
- Led discussions to encourage students to analyze literature critically.
- Improved students performances by defining clear goals and communicating performance metrics.
Education
High School Diploma -
Pallotti High School
Princess Margaret Drive Belize City, BZ 05.2001 -
Skills
Customer relations
Team collaboration
Analytical thinking
Basic computer skills
Active listening/problem solving
Ability to work under pressure
Accomplishments
- Achieved the role of SME position within 4 months of being with a company.
- Resolved product issue through consumer testing.
- Supervised team of 30 training agents.
Timeline
Track and Trace Specialist
Valoroo
06.2024 - 02.2025
Technical Support Specialist/Customer Service Advisor
Customer HD
08.2023 - 06.2024
Technical Support Specialist
Alta Resources
09.2022 - 07.2023
Customer Advisor
Peak Outsourcing
04.2022 - 09.2022
Customer Advisor
Ready Call Center
10.2020 - 09.2021
English Instructor
Core Company LTD
03.2020 - 08.2020
High School Diploma -
Pallotti High School
05.2001 -
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