Ariani Astrid Tesucum
Customer Service
Benque Viejo Del Carmen,Belize
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
4
4
years of professional experience
2
2
Languages
Work History
Elementary English Teacher
Rochester Educational Community School
Mérida, Yucatán, Mexico
08.2023 - 04.2025
- Increased student motivation by providing timely feedback and recognizing individual achievements.
- Planned dynamic lessons to increase student comprehension of books and literary concepts.
- Developed innovative lesson plans to engage students in English language learning.
- Prepared and implemented lesson plans covering required course topics.
English Teacher at Preschool Level
Yaxunah Comunidad Educativa
Mérida, Yucatán, Mexico
08.2021 - 08.2022
- Developed innovative lesson plans to engage students in English language learning.
- Prepared and implemented lesson plans covering required course topics.
- Increased student motivation by providing timely feedback and recognizing individual achievements.
- Kept classroom organized, clean and safe for students and visitors.
- Promoted a positive learning environment by modeling respect, empathy, and active listening skills during all interactions with students.
Customer Service
Ofiice Gurus
San Ignacio, Cayo District
01.2021 - 06.2021
- Delivered exceptional customer service by addressing inquiries professionally and courteously.
- Strengthened client relationships, provided exceptional customer service and follow-up.
Education
Master's Degree - Psychotherapy
Universidad Mesoamericana De San Agustín
Mérida, Yucatán 05.2001 -
Bachelor's - Psychology
Universidad Mesoamericana De San Agustín
Mérida, Yucatán 05.2001 -
Associate's Degree - Liberal Arts
John Paul II Junior College
Benque Viejo Del Carmen, Belize 05.2001 -
Skills
Active listening
Time management
Customer relations
Appointment scheduling
Problem-solving
Customer service
Complementary Education
- 6th congress 'Building strengths in child development', 05/24/19 to 05/26/19, IMEDH
- Stories for the management of sadness and distress in children, Mtro. José María Enríquez Segura
- The correct use of paradigms in the construction of a healthy self-esteem, Mtro. Pedro Moyano Zurita
- Rituals to close cycles or say goodbye, Mtra. Ofelia Fernández Gudiño
- Navigating through the universe of emotions, Dr. Rafael Bisquerra Alzina
Timeline
Elementary English Teacher
Rochester Educational Community School
08.2023 - 04.2025
English Teacher at Preschool Level
Yaxunah Comunidad Educativa
08.2021 - 08.2022
Customer Service
Ofiice Gurus
01.2021 - 06.2021
Master's Degree - Psychotherapy
Universidad Mesoamericana De San Agustín
05.2001 -
Bachelor's - Psychology
Universidad Mesoamericana De San Agustín
05.2001 -
Associate's Degree - Liberal Arts
John Paul II Junior College
05.2001 -
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