Arijaana Nicholas Pech
Customer Service
Belize City
Summary
Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn the company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in Barista role. Bringing positive, upbeat attitude and passion for culinary excellence, with deep knowledge of food preparation and kitchen management combined with advanced skills in recipe creation and plating. Adept at maintaining high standards of kitchen hygiene and efficiency, ensuring smooth operations and exceptional dining experiences. Committed to delivering innovative dishes and enhancing guest satisfaction.
Overview
5
5
years of professional experience
1
1
Language
Work History
Sous Chef
Klara’s Belize
12.2023 - Current
- Managed food preparation tasks during high-volume service periods, ensuring all orders were executed in a timely manner without sacrificing quality or presentation standards.
- Mentored junior kitchen staff, fostering a collaborative work environment that improved overall team performance.
- Managed inventory levels effectively, resulting in reduced food waste and cost savings for the establishment.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Ensured consistent quality control of all dishes leaving the kitchen, resulting in a reputation for excellence among patrons.
- Assisted in the development of staff training programs, improving overall consistency and efficiency within the kitchen environment while fostering professional growth among junior team members.
Private Nanny
Kayla Klair
01.2022 - 07.2023
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Adapted caregiving approaches based on individual needs of each child to provide personalized support.
- Prepared healthy, age-appropriate snacks and meals.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Played games, worked on puzzles, and read books to young children.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Oversaw household duties such as light housekeeping tasks or running errands when required.
- Established clear expectations for behavior, setting boundaries to create a respectful atmosphere within the home.
- Collaborated with parents to establish effective bedtime routines, resulting in improved sleep patterns for the children.
Customer Service Representative
Transparent BPO
03.2020 - 07.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
High School Diploma - Business
Canaan SDA High School
1508 Coney Dr, Belize06.2014
Associate Degree Of Science In Nursing - Health Administration
Walden University
Skills
Commanding leadership style
Timeline
Sous Chef
Klara’s Belize
12.2023 - Current
Private Nanny
Kayla Klair
01.2022 - 07.2023
Customer Service Representative
Transparent BPO
03.2020 - 07.2022
High School Diploma - Business
Canaan SDA High School
Associate Degree Of Science In Nursing - Health Administration
Walden University
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