Armando Oprescu
Former Call Center Customer Service Rep
Ladyville, Vista Del Mar, Manta Ray Blvd.
Summary
Accomplished Customer Service Representative at Transparent BPO, adept at resolving complaints with empathy, boosting loyalty by 20%. Expert in problem-solving and active listening, enhancing customer satisfaction through accurate information delivery. Proven adaptability in high-stress situations, fostering team collaboration and customer relations. Skilled in call management and product knowledge.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Transparent BPO
09.2022 - 08.2025
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Education
Business
St John's College
Princess Margaret Dr. Belize City, Belize09-2020
Skills
Customer service
Problem-solving
Active listening
Product knowledge
Call management
Adaptability and flexibility
Call center experience
Customer relations
Team collaboration
Customer satisfaction measurement
2 to 3 Years Call Center experience
Timeline
Customer Service Representative
Transparent BPO
09.2022 - 08.2025
Business
St John's College
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