Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Arnaldo Leonel Villas

Senior Manager, Social Security
Belmopan

Summary

Dynamic Senior Manager with a proven track record at the Social Security Board, excelling in strategic planning and operations management. Spearheaded initiatives that enhanced service delivery and client satisfaction, while fostering talent development through comprehensive training programs. Adept in data analytics, driving informed decision-making and resource allocation across departments.

Overview

39
39
years of professional experience
15
15
Certifications
2
2
Languages

Work History

Senior Manager

Social Security Board
07.1990 - Current
  • Led strategic initiatives to enhance service delivery and client satisfaction, resulting in streamlined processes and improved response times.
  • Developed and implemented training programs for staff, ensuring compliance with regulatory standards and fostering a culture of continuous improvement.
  • Analyzed operational data to identify trends and areas for improvement, informing decision-making and resource allocation across departments.
  • Collaborated with cross-functional teams to design and execute outreach programs, increasing community engagement and awareness of available services.

Foreign Exchange Clerk

Central Bank of Belize
09.1989 - 06.1990
  • Provided exceptional customer service by addressing inquiries and resolving issues related to foreign exchange transactions.
  • Assisted clients in navigating currency options, ensuring compliance with policies and regulations while facilitating smooth transactions.
  • Educated customers on market trends and fluctuations, empowering informed decision-making regarding currency exchanges.
  • Monitored foreign exchange rates using advanced trading systems, delivering timely updates to clients regarding favorable conditions.

Intelligence Officer Grade II

Ministry Of Home Affairs
01.1987 - 08.1989
  • Conducted comprehensive assessments of intelligence data to support national security operations and inform strategic decision-making.
  • Collaborated with inter-agency teams to share critical intelligence and enhance operational effectiveness across multiple domains.
  • Utilized advanced analytical tools to evaluate threats, ensuring timely dissemination of actionable intelligence to relevant stakeholders.
  • Developed and implemented training programs for new personnel on intelligence protocols and analytical techniques, fostering a culture of continuous improvement.

Education

MBA - Business Administration

Galen University
05.2001 -

BBA - Business Administration

University of Belize
City Of Belmopan
05.2001 -

Skills

Strategic planning

Talent development

Operations management

Resource allocation

Cross-functional collaboration

Data analytics

Market analysis

Operations planning

Certification

Governance Workshop -Certificate of Participation

Timeline

Governance Workshop -Certificate of Participation

08-2007

Security and Safety Training - Certificate of Participation

08-2006

Citizens on Patrol Course - Certificate Course

08-2006

Social Security Inspectors Training - Certificate Course

01-2003

Professional Customer Care - Certificate of Achievement

10-2002

Quality Job Descriptions for Performance Management - Certificate of Achievement

07-2002

V Seminario de Alto Nivel AISS/COCISS Tecnicas de Seguridad Social - Certificate of Participation

10-2001

Technical Support Training - Certificate of Achievement

09-2001

MBA - Business Administration

Galen University
05.2001 -

BBA - Business Administration

University of Belize
05.2001 -

Supervision 1 - Certificate of Achievement

09-2000

Public Relations/Public Information Aspects of the Process of Issuing New Social Security Cards - Certificate of Participation

11-1999

G.A.R. Enterprises Motivational Seminar - Certificate of Achievement

09-1999

Process in Private Health Care - Certificate of Participation

08-1999

Introduction to Windows & its Applications - Certificate Course

05-1999

Proven Collection Techniques - Certificate of Achievement

05-1997

Presentation Skills - Certificate of Achievement

05-1996

Senior Manager

Social Security Board
07.1990 - Current

Foreign Exchange Clerk

Central Bank of Belize
09.1989 - 06.1990

Intelligence Officer Grade II

Ministry Of Home Affairs
01.1987 - 08.1989
Arnaldo Leonel VillasSenior Manager, Social Security