Dynamic Senior Manager with a proven track record at the Social Security Board, excelling in strategic planning and operations management. Spearheaded initiatives that enhanced service delivery and client satisfaction, while fostering talent development through comprehensive training programs. Adept in data analytics, driving informed decision-making and resource allocation across departments.
Strategic planning
Talent development
Operations management
Resource allocation
Cross-functional collaboration
Data analytics
Market analysis
Operations planning
Governance Workshop -Certificate of Participation
Governance Workshop -Certificate of Participation
Security and Safety Training - Certificate of Participation
Citizens on Patrol Course - Certificate Course
Social Security Inspectors Training - Certificate Course
Professional Customer Care - Certificate of Achievement
Quality Job Descriptions for Performance Management - Certificate of Achievement
V Seminario de Alto Nivel AISS/COCISS Tecnicas de Seguridad Social - Certificate of Participation
Technical Support Training - Certificate of Achievement
Supervision 1 - Certificate of Achievement
Public Relations/Public Information Aspects of the Process of Issuing New Social Security Cards - Certificate of Participation
G.A.R. Enterprises Motivational Seminar - Certificate of Achievement
Process in Private Health Care - Certificate of Participation
Introduction to Windows & its Applications - Certificate Course
Proven Collection Techniques - Certificate of Achievement
Presentation Skills - Certificate of Achievement