Arnaldo Leonel Villas
Senior Manager, Social Security
Belmopan
Summary
Dynamic Senior Manager with a proven track record at the Social Security Board, excelling in strategic planning and operations management. Spearheaded initiatives that enhanced service delivery and client satisfaction, while fostering talent development through comprehensive training programs. Adept in data analytics, driving informed decision-making and resource allocation across departments.
Overview
39
39
years of professional experience
15
15
Certifications
2
2
Languages
Work History
Senior Manager
Social Security Board
07.1990 - Current
- Led strategic initiatives to enhance service delivery and client satisfaction, resulting in streamlined processes and improved response times.
- Developed and implemented training programs for staff, ensuring compliance with regulatory standards and fostering a culture of continuous improvement.
- Analyzed operational data to identify trends and areas for improvement, informing decision-making and resource allocation across departments.
- Collaborated with cross-functional teams to design and execute outreach programs, increasing community engagement and awareness of available services.
Foreign Exchange Clerk
Central Bank of Belize
09.1989 - 06.1990
- Provided exceptional customer service by addressing inquiries and resolving issues related to foreign exchange transactions.
- Assisted clients in navigating currency options, ensuring compliance with policies and regulations while facilitating smooth transactions.
- Educated customers on market trends and fluctuations, empowering informed decision-making regarding currency exchanges.
- Monitored foreign exchange rates using advanced trading systems, delivering timely updates to clients regarding favorable conditions.
Intelligence Officer Grade II
Ministry Of Home Affairs
01.1987 - 08.1989
- Conducted comprehensive assessments of intelligence data to support national security operations and inform strategic decision-making.
- Collaborated with inter-agency teams to share critical intelligence and enhance operational effectiveness across multiple domains.
- Utilized advanced analytical tools to evaluate threats, ensuring timely dissemination of actionable intelligence to relevant stakeholders.
- Developed and implemented training programs for new personnel on intelligence protocols and analytical techniques, fostering a culture of continuous improvement.
Education
MBA - Business Administration
Galen University
05.2001 -
BBA - Business Administration
University of Belize
City Of Belmopan 05.2001 -
Skills
Strategic planning
Talent development
Operations management
Resource allocation
Cross-functional collaboration
Data analytics
Market analysis
Operations planning
Certification
Governance Workshop -Certificate of Participation
Timeline
Governance Workshop -Certificate of Participation
08-2007
Security and Safety Training - Certificate of Participation
08-2006
Citizens on Patrol Course - Certificate Course
08-2006
Social Security Inspectors Training - Certificate Course
01-2003
Professional Customer Care - Certificate of Achievement
10-2002
Quality Job Descriptions for Performance Management - Certificate of Achievement
07-2002
V Seminario de Alto Nivel AISS/COCISS Tecnicas de Seguridad Social - Certificate of Participation
10-2001
Technical Support Training - Certificate of Achievement
09-2001
MBA - Business Administration
Galen University
05.2001 -
BBA - Business Administration
University of Belize
05.2001 -
Supervision 1 - Certificate of Achievement
09-2000
Public Relations/Public Information Aspects of the Process of Issuing New Social Security Cards - Certificate of Participation
11-1999
G.A.R. Enterprises Motivational Seminar - Certificate of Achievement
09-1999
Process in Private Health Care - Certificate of Participation
08-1999
Introduction to Windows & its Applications - Certificate Course
05-1999
Proven Collection Techniques - Certificate of Achievement
05-1997
Presentation Skills - Certificate of Achievement
05-1996
Senior Manager
Social Security Board
07.1990 - Current
Foreign Exchange Clerk
Central Bank of Belize
09.1989 - 06.1990
Intelligence Officer Grade II
Ministry Of Home Affairs
01.1987 - 08.1989
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