Summary
Overview
Work History
Education
Skills
Certification
Languages
Accomplishments
Software
Timeline
OperationsManager
Barbara Phillips

Barbara Phillips

Placencia,SC

Summary

Dynamic leader with a proven track record at Sunsets, enhancing team collaboration and driving revenue growth through strategic initiatives. Skilled in customer service and problem-solving, I foster a positive work environment while managing budgets effectively. Proficient in Microsoft Office, I excel in high-pressure situations, ensuring optimal performance and employee engagement.

Recent graduate with foundational knowledge in Economics and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.

Overview

30
30
years of professional experience
10
10
Certification

Work History

Sunsets Property Management

Sunsets
03.2022 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Excellent communication skills, both verbal and written.
  • Spearheaded a complete overhaul of the resort
  • Marketed and sold the property within 24 hours for full asking price

Director

O’Frap Academy
08.2010 - Current
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
  • Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
  • Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
  • Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.

President

Sunsets Belize
04.2009 - Current
  • Hired and managed employees to maximize productivity while training staff on best practices and protocols.
  • Increased customer satisfaction through continuous improvement initiatives and excellent customer service.
  • Managed crisis situations effectively while minimizing disruption to daily operations.
  • Enhanced company performance by implementing strategic plans and overseeing daily operations.
  • Drove revenue growth by expanding product offerings and identifying new market opportunities.
  • Monitored financial performance and implemented measures to enforce compliance with budgetary standards.
  • Inspired innovation by creating an environment that encouraged creative thinking and problem-solving capabilities.

CEO

Bass Services
04.1999 - 04.2012
  • Achieved company growth by implementing strategic plans and streamlining operations.
  • Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
  • Developed key operational initiatives to drive and maintain substantial business growth.
  • Enhanced brand reputation with effective marketing campaigns and public relations efforts.
  • Created a positive work culture, resulting in increased employee satisfaction and retention rates.
  • Built productive relationships with industry partners and competitors to support strategic business objectives.
  • Established new revenue streams by identifying market opportunities and launching innovative products or services.
  • Implemented cost-saving initiatives to reduce operational expenses without sacrificing quality.
  • Amplified customer satisfaction and loyalty through introduction of customer-centric service model.

Customer Service Representative

AOL Tech
01.1995 - 12.2001
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.

Marketing Manager

Impressions Marketing and Design
04.1995 - 07.1998
  • Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
  • Managed social media accounts for optimal audience engagement and increased online presence.
  • Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
  • Collaborated with cross-functional teams to ensure consistent branding across all company touchpoints and communications channels.
  • Organized successful trade show exhibits, showcasing products or services effectively to potential customers or partners.
  • Optimized website content for improved search engine rankings and increased web traffic.
  • Crafted persuasive marketing materials, including brochures and presentations, to support sales efforts.

Education

Public Relations

Spaulding University
Louisville, KY

Bachelor of Science - Applied Mathematics

Indiana University
Bloomington, IN
04-2022

Master of Science - Applied Statistics

University of New Mexico
Albuquerque, NM
03-1998

High School Diploma -

Presentation Academy
Louisville, KY
05-1988

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Attention to detail
  • Multitasking
  • Excellent communication
  • Critical thinking
  • Microsoft Office
  • SalesForce
  • Quickbooks
  • Organizational skills
  • Calm under pressure

Certification

  • Advanced Diploma in Cognitive Behavioral Therapy
  • Diploma in legal Studies
  • Diploma in MS Project for Civil Engineers- Expert Level
  • Diploma in Physical Therapy
  • Diploma in Special Needs Education
  • Certificate in Medical Imaging and Radiology
  • Certificate Education Teaching
  • Certificate Teaching Special Needs
  • Certified NFPA 72 & IBC
  • Licensed Fire & Security Inspector

Languages

English
Bilingual or Proficient (C2)
French
Elementary (A2)
Spanish
Elementary (A2)
Creole
Advanced (C1)

Accomplishments

  • Supervised team of 15 staff members.
  • Achieved exclusive federal contracts through effectively helping with security solutions and quality installations
  • Achieved Alarm Magistrate by completing 1,000 installations with accuracy and efficiency.
  • Used Microsoft Excel and QuickBooks to develop inventory tracking spreadsheets.
  • Collaborated with 95% of the city's contractors in the development of one stop low voltage business model

Software

QuickBooks

MS Office

Salesforce

SAS

Timeline

Sunsets Property Management

Sunsets
03.2022 - Current

Director

O’Frap Academy
08.2010 - Current

President

Sunsets Belize
04.2009 - Current

CEO

Bass Services
04.1999 - 04.2012

Marketing Manager

Impressions Marketing and Design
04.1995 - 07.1998

Customer Service Representative

AOL Tech
01.1995 - 12.2001

Public Relations

Spaulding University

Bachelor of Science - Applied Mathematics

Indiana University

Master of Science - Applied Statistics

University of New Mexico

High School Diploma -

Presentation Academy

Similar Profiles

CREATE PROFILE
Barbara Phillips