Blessed Amagwula
Team Lead (Insurance Claim Intake Data Entry)
Belize,BZ
Summary
Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Team Lead
Navex Global Insurance
08.2018 - Current
- Provide any training that existing team members need, also training new hires.
- Monitor team member’s performance to ensure that training/learning opportunities are being provided and also put into use, and coach where necessary
- Manage team and attend to any task issue where needed
- Provide team with updates regarding program (needs/findings and so on) where necessary.
- Managed schedules, accepted time off requests and found coverage for short shifts
Quality Analyst
Navex Global Insurance
07.2017 - 01.2018
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Developed monthly, end-of-quarter and other statistical reports for leadership team and quality improvement programs.
- Monitored KPIs to proactively address bottlenecks and quality issues.
- Defined and implemented quality initiatives to reduce risk.
- Developed and maintained quality assurance procedure documentation.
Data Entry Specialist
Navex Global Insurance
01.2016 - 01.2017
- Compiled data & reviewed information for accuracy prior to input.
- Fill out insurance claims data for different clients.
- Update existing claims when necessary.
- Completed data entry tasks with accuracy and efficiency
Customer Service Representative
Tracfone Wireless Service, Ready Call Center
06.2015 - 08.2015
- Managing incoming calls and customer service inquires (helping to resolve customer complaints.)
- Cancel or upgrade accounts
- Assist with placement of orders (service or product).
- Recommended products to customers, thoroughly explaining details
- Collected and analyzed customer information to prepare product or service reports
Internship (Sales Clerk), (Accounting Clerk), Belize Telemedia Ltd
- Improved operations through consistent hard work and dedication
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
Education
Bachelor’s Degree - Business Management
University of Belize Phone: 223
Belize City, BZ 01.2015 - 05.2017
Associate’s Degree - Business Administration
St. John’s College Junior College
Belize City, BZ 01.2012 - 01.2014
Skills
Flexible
Customer oriented attitudeTeam PlayerExcellent communication skillsAttention to detailComputer SkillsKnowledge of Microsoft Office Applications (Word, ExcelLeadership SkillsTyping Speed
QuickBooks (Entry level training)Rising Star (TBPO leadership training)Train the Trainer (TBPO)Quality control
Employee Evaluation
Client Service
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Singing
I enjoy singing, I am actually a worship minister at my local church. I have always enjoyed singing right from an early age and I'd love to release a single or even an album in the near future.
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Team Lead
Navex Global Insurance
08.2018 - Current
Quality Analyst
Navex Global Insurance
07.2017 - 01.2018
Data Entry Specialist
Navex Global Insurance
01.2016 - 01.2017
Customer Service Representative
Tracfone Wireless Service, Ready Call Center
06.2015 - 08.2015
Bachelor’s Degree - Business Management
University of Belize Phone: 223
01.2015 - 05.2017
Associate’s Degree - Business Administration
St. John’s College Junior College
01.2012 - 01.2014
Singing
I enjoy singing, I am actually a worship minister at my local church. I have always enjoyed singing right from an early age and I'd love to release a single or even an album in the near future.