Brandon Crawford
Belmopan city,na
Summary
Brandon has over a decade's experience in the disciplines of sales, customer service, Digital Marketing, International Real Estate and customer service analyst. He has also held managerial positions. Because of his expertise in social media management and digital marketing, Brandon can produce original material for businesses. He wants to contribute to your business and is willing to advance and learn alongside you.
Highly motivated soft ans hard Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience, and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Patient Concierge
Linx
02.2024 - Current
- Acted as first point of contact and set appointments for prospective clients.
- Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
- Communicated with management to provide feedback on value and productiveness of appointment setting process.
- Utilized CRM system to track and manage leads, keeping appointments organized.
- Provided potential customers with information about upcoming promotions and events to acquire interest in scheduling appointment.
Sales Specialist
Globalcom
01.2023 - 10.2024
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Provided first-rate service to all customers and potential customers.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Demonstrated product features, answered questions and persuasively overcame objections.
Lead Acquisition Manager
Iconic Home Solutions
07.2022 - 12.2022
- Contracted
- Cultivated strong relationships with vendors to maintain and improve levels of customer service.
- Reduced costs by streamlining contract bidding and procurement processes to assure best prices for materials and services.
- Documented acquisition valuations and earnings accretion and dilution models for public and private companies.
Trainer and Lead Marketing Director
African Cities Development Consul & Belmopan City Council
06.2022 - 08.2022
- Contracted
- Established and maintained quality control standards.
- Analyzed and evaluated training effectiveness and program outcomes.
- Built and maintained professional relationships with vendors and suppliers.
- Designed and delivered web-based, self-directed learning materials.
Senior Digital Growth Consultant
Isocialpr Marketing Agency
01.2022 - 06.2022
- Contracted
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Collaborated with teams to define, strategize, and implement marketing and web strategies.
- Evaluated staff performance and provided coaching to address inefficiencies.
Lead Debt Specialist and Medicare Advisor
North Point Direct
01.2021 - 07.2021
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Maintained high volume of calls and met demands of busy and productive group.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
Customer Relations & Sales Representative
Invictus
05.2020 - 10.2020
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Presented professional image consistent with company's brand values.
Manager
Vape Empire
12.2018 - 03.2019
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
Customer Service Analyst
Protel Bpo
05.2018 - 11.2018
- Provided information regarding charge accounts and loyalty programs.
- Boosted sales revenue by skillfully promoting diverse service options.
- Answered constant flow of customer calls with minimal wait times.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
Customer Service Representative
Belize Telemedia Ltd.
01.2017 - 07.2017
- Responded to customer requests for products, services, and company information.
- Promptly responded to inquiries and requests from prospective customers.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Investigated and resolved accounting, service and delivery concerns.
- Sought ways to improve processes and services provided.
Supervisor
Bay Lounge
02.2016 - 11.2016
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Evaluated staff performance and provided coaching to address inefficiencies.
Sale Representative
Ultimate Voice Bpo
01.2015 - 08.2015
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Education
Associates - English
University of Belize
12.2021
High School Diploma -
Baptist Adult Continuing Education School
Belmopan, Belize12.2016
Primary level certificate - undefined
United Evergreen Primary School
12.2011
Skills
- Supervise
- Lead
- Manage team productivity
- Project management
- Meet deadlines
- Teamwork
- Computer literate
- Cinematography
- Time management proficiency
- Public Relations Practitioner
- Patient confidentiality
- Cultural sensitivity
- Medical terminology
Accomplishments
- Hesel Media Sales Training, 08/01/22
- Certificate of Completion Mid West Group LLC. REI Sales Academy, 11/01/22
- Certificate of life skills and work ethics training, 01/14/15
- BTEC and DYS Customer Service training (certificate), 01/01/15
- Anti-Drug training (certificate), 11/03/14
- Train the Trainer – Training for trainers held in San Pedro Belize, 05/25/16
- Content Creation Social Media Strategy Training by Beltrade- Bull frog, 05/01/22
Certification
- Certified Patient Representative (CPR) - The National Association of Healthcare Access Management (NAHAM).
- Basic Life Support Certificate (BLS) - American Heart Association or Red Cross.
- Certified Medical Administrative Assistant (CMAA) - National Healthcare's Association.
Timeline
Patient Concierge
Linx
02.2024 - Current
Sales Specialist
Globalcom
01.2023 - 10.2024
Lead Acquisition Manager
Iconic Home Solutions
07.2022 - 12.2022
Trainer and Lead Marketing Director
African Cities Development Consul & Belmopan City Council
06.2022 - 08.2022
Senior Digital Growth Consultant
Isocialpr Marketing Agency
01.2022 - 06.2022
Lead Debt Specialist and Medicare Advisor
North Point Direct
01.2021 - 07.2021
Customer Relations & Sales Representative
Invictus
05.2020 - 10.2020
Manager
Vape Empire
12.2018 - 03.2019
Customer Service Analyst
Protel Bpo
05.2018 - 11.2018
Customer Service Representative
Belize Telemedia Ltd.
01.2017 - 07.2017
Supervisor
Bay Lounge
02.2016 - 11.2016
Sale Representative
Ultimate Voice Bpo
01.2015 - 08.2015
Primary level certificate - undefined
United Evergreen Primary School
- Certified Patient Representative (CPR) - The National Association of Healthcare Access Management (NAHAM).
- Basic Life Support Certificate (BLS) - American Heart Association or Red Cross.
- Certified Medical Administrative Assistant (CMAA) - National Healthcare's Association.
Associates - English
University of Belize
High School Diploma -
Baptist Adult Continuing Education School
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