Brandon Suazo
Belize City
Summary
Disciplined and mission driven former Marine Operations Specialist transitioning into the tech and customer support field. Known for exceptional problem solving, clear communication, and calm performance under pressure. Eager to apply my organizational skills, adaptability, and dedication to service in a dynamic Customer Support role. While I am new to the Email and DNS field, I am a fast learner with a strong commitment to mastering new systems and providing outstanding user support. Open to training and growth opportunities in a collaborative environment.
Overview
7
7
years of professional experience
Work History
Marine Operations Manager
San Pedro Belize Express Water Taxi Ltd
07.2017 - 10.2024
- Reported issues to higher management with great detail.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Interacted well with customers to build connections and nurture relationships.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Education
Science
Anglican Cathedral College
Regent Street 06.2017
Skills
- -Strong troubleshooting and problem-solving
- -Basic knowledge of email protocols
- -quick learner
- -Microsoft Office and Google Workspace
- -System navigation and report accuracy
- -Clear and professional written communication
- -Conflict resolution and de-escalation
- -Active listening and empathy
- -Team collaboration
- -Adaptable to diverse customer needs
- -Fast learner with technical curiosity
- -Strong work ethic and accountability
- -High stress tolerance – performs well under pressure
- -Time management and task prioritization
- Customer relations
Accomplishments
-Led coordination for complex operational missions, ensuring 100% accuracy and communication flow under pressure that translate directly to managing technical issues with precision and calmness.
-Trained and supervised a team of 10+ personnel.
-Created and maintained detailed operational logs and reports, demonstrating attention to detail and data accuracy, skills with handling email support.
-Resolved time-sensitive issues in high-stakes environments, developing the ability to troubleshoot quickly and think critically—perfect for diagnosing and resolving customer technical concerns.
-Adapted quickly to new technologies and systems, including secure communications platforms—highlighting my ability to learn and master DNS and email tools rapidly.
Timeline
Marine Operations Manager
San Pedro Belize Express Water Taxi Ltd
07.2017 - 10.2024
Science
Anglican Cathedral College
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