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Brittney Suazo
Belize district
Summary
Detail oriented and results driven with a strong background in data entry, sales, customer service, and credit repair. Recognized for delivering exceptional client experiences through a blend of empathy, resilience, and clear communication. Adept at managing high workloads with strong time management and organizational skills, ensuring accuracy and efficiency in fast-paced environments. Proven ability to build trust, resolve issues effectively, and support individuals in achieving financial stability.
Overview
8
8
years of professional experience
Work History
Case Manager
Newlin Disability
04.2022 - 01.2024
- Serve as the primary point of contact for a caseload of clients.
- Assist 25-30 clients daily in completing necessary paperwork and gathering documentation.
- Review medical records and assist in preparing case files for submission to the Social Security Administration.
- Educate clients about the disability claims process, timelines, and expectations.
- Maintain accurate and up to date case notes in the case management system.
- Monitor deadlines and ensure timely submission of required documentation.
- Provide emotional support and practical guidance to clients throughout the process.
- Developed and implemented comprehensive case management plans to address client needs and goals.
Credit Repair Specialist
AMB Credit Consultants
05.2021 - 11.2021
- Conduct in depth credit analysis for new and existing clients.
- Educate fifteen clients daily about credit scores, credit reports, and debt management.
- Develop personalized action plans to improve credit standing.
- Dispute inaccurate or unverifiable items on clients' credit reports.
- Maintain accurate and detailed client records.
- Follow up with clients regularly to monitor progress and ensure satisfaction.
- Stay current on credit laws and credit reporting agency policies.
- Provide excellent customer service and build long term client relationships.
- Investigated and resolved customer disputes related to credit decisions.
- Made decisions and recommendations about extending lines of credit.
Manager/Customer Care Executive
Jungle Lab Cafe / Gift Shop
04.2019 - 03.2020
- Answering calls and leaving messages
- Assisting with stacking shelves
- Assisting with filling
- Data entry
- Checked inventory
- Worked with a POS system
- Answering emails
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Accomplished multiple tasks within established timeframes.
Sales Representative / Customer Service Representative
Transparent bpo
02.2017 - 10.2018
- Effective Communication: Developed strong verbal and written communication skills.
- Customer Relationship Management: Built and maintained positive customer relationships, leading to increased customer satisfaction and repeat business.
- Problem Solving: Resolved customer complaints and inquiries efficiently, often turning negative experiences into positive outcomes.
- Sales Techniques: Gained hands-on experience with upselling, cross-selling, and closing sales to meet or exceed targets.
- Product Knowledge: Learned to quickly absorb and communicate detailed information about products and services.
- Team Collaboration: Worked closely with team members and other departments to ensure seamless customer service.
- Time Management: Handled high volumes of calls and in-person queries while meeting deadlines and maintaining service quality.
- Data Entry & Record Keeping: Entered customer data and transaction details efficiently and accurately into internal systems.
- Adaptability: Adapted to different customer personalities, high-pressure situations, and changing company policies or promotions.
- Achieved or exceeded company-defined sales quotas.
Intern
The women's department
12.2015 - 01.2016
- Assistant customer service rep
- Answering calls and leaving messages
- Sorted and organized files, spreadsheets, and reports.
- Analyzed problems and worked with teams to develop solutions.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Education
High school diploma -
Anglican Cathedral College
71 Regent St, Belize City01.2016
Skills
- Empathy and Active Listening
- Time Management
- Problem Solving
- Multitasking
- Conflict Resolution
- Team Collaboration
- Adaptability
- Client Relationship Building
- Strong Work Ethic
- Professionalism
- Confidentiality
Awards
Honored student 1st, 2nd, 4th form
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Achieved [Result] through effectively helping with [Task].
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Collaborated with team of [Number] in the development of [Project name].
- Resolved product issue through consumer testing.
Work Preference
Work Type
Full TimePart TimeWork Location
RemoteImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionPaid time offPaid sick leave4-day work weekStock Options / Equity / Profit SharingQuote
The best way out is always through.
Robert Frost
Software
Languages
English
Upper intermediate (B2)
Interests
Drawing and painting Photography Graphic design Creative writing DIY crafts Animation or video editing
Reading books (fiction, nonfiction, specific genres) Learning new languages Chess or puzzle solving
Timeline
Case Manager
Newlin Disability
04.2022 - 01.2024
Credit Repair Specialist
AMB Credit Consultants
05.2021 - 11.2021
Manager/Customer Care Executive
Jungle Lab Cafe / Gift Shop
04.2019 - 03.2020
Sales Representative / Customer Service Representative
Transparent bpo
02.2017 - 10.2018
Intern
The women's department
12.2015 - 01.2016
High school diploma -
Anglican Cathedral College
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