CAMILA HALL

• Partnered with leaders on HR and business functions using consultative approach to proactively identify and address issues and concerns.
• Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
• Enhanced employee satisfaction by implementing effective HR policies and procedures.
• Contributed to business and HR functions by identifying, prioritizing and building organizational capabilities, behaviors, structures and processes.
• Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
• Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
• Structured compensation and benefits according to market conditions and budget demands.
• Designed and delivered client-specific benefit presentations for open enrollment and new hire orientations.
• Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
• Assisted and guided clients on HR procedures and program development by devising performance evaluations, job descriptions, and industry-standard salary ranges.
• Directed and controlled Social Security , medical insurance claims, dental, and vision benefit packages.
• Led and strategically directed team of human resources professionals.
• Improved company culture by conducting regular employee surveys and addressing concerns promptly.
• Advised senior leadership on best practices for managing organizational change while minimizing disruption to employees'' daily operations.
• Assisted in the development of succession plans for key leadership positions, ensuring smooth transitions during organizational changes.
• Managed benefits administration, ensuring accurate record-keeping and timely enrollment for employees.
• Led conflict resolution efforts between employees, fostering improved working relationships among staff members.
• Collaborated with department heads to identify staffing needs and develop appropriate workforce planning strategies.
• Oversaw employee engagement initiatives such as team building events and recognition programs, boosting morale within the company.
• Developed disaster and recovery strategy to prepare company for hazardous weather conditions, nuclear accidents and terrorist attacks.

- Structured the Human Resources Office

- Implemented systems for administration and payroll processes

- Created systems for management of personnel records

- Liaise with management and headquarters for improvement functions for recruitment, staffing retention, accommodation, clinical needs, safety and security on island.

- Hired and trained HR Admin and Payroll Assistant

- Implemented time clock and payroll softwares for improved systems

- Developed policies and procedures and employee handbook, departmental SOP in form of handbook

- Responsible for overall recruitment and onboarding and work permits processes

• Assisted to re-0rganize Operations with detail-oriented strategies and systems for FOH departments included of Housekeeping, Front Desk, Beach Services and Transport department with a strong work ethic and personnel.
• Resolved problems, improved operations and provided exceptional service.
• Oversight of 120 staff and managed schedules for payroll processes.

• Responsible for all human resources related aspects at the hotel, inclusive of recruitment, maintaining employee data and personnel records, staff related events (employee of the month, annual general meetings, recognition programs, newsletters, community reach out, staff activities, holiday parties) employee data, payroll and performed as liaison for relating organization such as social security, labour, income tax, group insurance, etc.
• Devised hiring and recruitment policies for 180-employee company.
• Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
• Structured compensation and benefits according to market conditions and budget demands.
• Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
• Developed comprehensive employee training programs, resulting in a more skilled workforce.
• Maintained "open door" policy to encourage employee communications and resolution of issues.
• Established performance management systems to align individual goals with organizational objectives.
• Oversaw benefits administration, ensuring compliance and cost-effectiveness of offerings.
• Coordinated professional development programs that resulted in enhanced employee skills, boosting internal promotions.
• Improved employee retention by implementing strategic HR initiatives and conducting regular staff evaluations.
• Managed complex employee relations issues, reducing legal risks and maintaining a positive work environment.
• Negotiated favorable contracts with vendors, maximizing the value of HR services received while minimizing costs.
• Conducted thorough job analyses to develop accurate position descriptions and salary structures.
• Directed each phase of hiring process, encompassing employment verification, employee relations investigations, criminal background checks and onboarding.
• Motivated employees through special events and incentive programs.
• Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
• Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
• Monitored and handled employee claims involving performance-based and harassment incidents.
• Instructed senior leaders on appropriate employee corrective steps.

• Developed HR department and structured HR systems and procedures; hired administrative HR staff and ensured oversight for each location; managed payroll, employment taxes, social security, and all activities related to the well-being of 200-300 employees covering front desk, food and beverage, guest services, security and tours; coordinated professional specialized training and empowerment and the performance assessment of all staff including compensation and benefits packages.

• Short term contract for opening of Renaissance Tower, Belize City.

• Member of Consultancy team of 4 for services at: Machaca Hill Lodge/Copal Tree Lodge, to implement structure for front of house departments for new operations/owners; Ka'ana Boutique Resort, September 2006- to structure and recruit/train for front of house department; Operations Manager Ka'ana Boutique Resort for opening phase of resort to August, 2007. General services and experience during consultancy were: recruitment (housekeeping, front desk, grounds, maintenance and security staff), coordinated ordering and fitting staff uniforms; created operational and employees policies and procedures, job descriptions; recommended reservation software and training; assist in design of website and brochures; created travel agent agreements, booking and cancellation policies, developed all personnel forms; hotel inventory, food and beverage, reservations, and personnel records management; procurement of items for furnishing of villas or rooms layout/setting.

• Managed front desk operations, housekeeping, tours and transfers, gift shop, beach captains and drivers (overall resort staff - 110 employees)

• Structured and trained for centralized office for new PMS for the use of Front desk/reservations and for networking procedures with resorts in two location.