Carlos Chi
Senior Revenue Assurance Analyst
Belize City,BZ
Summary
Experienced Senior Revenue Assurance Analyst with a strong background in computer science, data analysis, and IT applications. Offering 6+ years of work experience in the telecommunications industry, including 2+ years of supervisory experience. Holds a B.S. in Information Technology and excels in report writing, data mining, and data analysis. Proven track record in managing teams, optimizing financial processes, and leveraging technology for enhanced decision-making and business performance. Committed to driving continuous improvement and staying abreast of industry trends and advancements.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
6
6
Certificates
Work History
SENIOR REVENUE ASSURANCE ANALYST
BELIZE TELEMEDIA LIMITED
Belize City
07.2017 - Current
- Conducted detailed financial technical analysis for the decommissioning and write-off of the legacy billing system, ensuring accurate financial reporting and data integrity.
- Analyzed customer data to enable effective implementation of the debt collection process, preventing the accumulation of new debts and improving overall financial performance.
- Provided in-depth analysis of customer arrears, offering crucial insights that informed decision-making and led to a significant decrease in arrears.
- Led multiple teams during the migration of the legacy billing system to the new convergent billing system, ensuring a seamless transition and minimal disruption to financial operations.
- Provided technical expertise on the new convergent billing system, validating customer profiles, data integrity, and product integrity to maintain accurate customer records.
- Utilized SQL and ETL tools on a daily basis to query data repositories and generate comprehensive reports for various stakeholders, including department managers.
- Successfully managed revenue leakage and fraud prevention measures, maintaining leakage below 2% per annum and contributing to the company's revenue growth strategy.
- Demonstrated a comprehensive understanding of end-to-end processes, identifying potential issues and collaborating with relevant departments to amend or improve procedures.
- Oversaw a team of three staff members, setting performance goals and deadlines to ensure department and company productivity.
- Maximized team performance through continuous monitoring of daily activities and providing mentorship to enhance individual and collective capabilities.
- Resolved conflicts among team members, actively listening to concerns and finding effective resolutions that fostered a harmonious work environment.
- Facilitated the onboarding process for new employees, delivering training and ensuring completion of necessary documentation.
- Accomplished multiple tasks within established timeframes, displaying strong time management and organizational skills.
PROGRAMMER INTERN
BELIZE TELEMEDIA LIMITED
Belize City
12.2016 - 07.2017
- Developed various SQL queries to analyze and monitor service provisioning failures, facilitating timely corrections and informed decision-making.
- Created crystal reports, Microsoft reports, and Microsoft dashboards to highlight the mobile customer base, providing valuable insights for business operations.
- Assisted the team in analyzing and troubleshooting internal and external customer issues, contributing to efficient problem resolution and customer satisfaction.
- Configured applications used within the department to optimize daily business activities and streamline processes.
- Developed business processes for the implementation of the new convergent billing system, ensuring smooth integration and improved operational efficiency.
Computer Technician
San Jose Succotz Roman Catholic Primary School
San Jose Succotz Village
03.2013 - 08.2014
- Tested and installed motherboards, processors, and graphics cards on 15 desktops ensuring reliable performance for school staff and students.
- Refurbished PC systems and peripherals, including monitors, networking equipment, and printers, to extend their lifespan and reduce costs.
- Established connections between computers, networks, and peripheral equipment, ensuring seamless communication and functionality.
- Responded to support requests from end-users, providing patient and effective troubleshooting assistance to resolve technical issues.
- Installed software used by various departments at the school, ensuring smooth operation of essential applications.
Lecturer, Computer Science
UNIVERSITY OF BELIZE
Belmopan
06.2013 - 07.2014
- Utilized diverse learning modalities and support materials to facilitate the learning process and create engaging presentations.
- Evaluated and revised lesson plans and course content to achieve student-centered learning and enhance educational outcomes.
- Created clear and captivating lessons to spark student interest in computer science.
- Mentored and communicated with students from diverse backgrounds, providing guidance and support throughout their academic journey.
Education
Master of Science - Big Data Technologies
University of East London
England 05.2023 - Current
Bachelor of Information Technology - Computer Science
UNIVERSITY OF BELIZE
Belmopan 08.2015 - 05.2017
Skills
Experience with ETL Tools, PowerBi, Smart Draw, Data360 Analyze, Oracle SQL Developer
Financial and operational reporting
Staff Management
Verbal and written communication
Coaching and mentoring
Certification
IBM Data Science Professional Certificate issued by IBM Skills Network (September 2022)
Timeline
Master of Science - Big Data Technologies
University of East London
05.2023 - Current
SENIOR REVENUE ASSURANCE ANALYST
BELIZE TELEMEDIA LIMITED
07.2017 - Current
PROGRAMMER INTERN
BELIZE TELEMEDIA LIMITED
12.2016 - 07.2017
Bachelor of Information Technology - Computer Science
UNIVERSITY OF BELIZE
08.2015 - 05.2017
Lecturer, Computer Science
UNIVERSITY OF BELIZE
06.2013 - 07.2014
Computer Technician
San Jose Succotz Roman Catholic Primary School
03.2013 - 08.2014