Sports
CARLSON ELLIS
Warranty Administrator & Service Shop Supervisor
Orange Walk
Summary
Dynamic Warranty Administrator and Workshop Supervisor at Gentrac Belize, recognized for enhancing claims processing accuracy and securing financial relief for customers. Expert in compliance monitoring and effective communication, I consistently maintained detailed records and streamlined operations, resulting in improved service delivery and customer satisfaction.
Detail-oriented Warranty Administrator with a well-coordinated and proactive approach to verifying information, following up with manufacturers and solving customer concerns. Excellent multitasking and communication skills. Offering 23 years of related experience.
Experienced with managing warranty claims and ensuring compliance with company policies. Utilizes strong organizational skills to maintain accurate records and streamline processes. Knowledge of effective communication and problem-solving techniques to enhance customer satisfaction and support team collaboration.
Service Shop Supervisor is responsible for directing, planning, coordinating, and participating in performing customer service activities such as shop and maintenance, application and operational integrity
Overview
22
22
years of professional experience
2
2
Languages
Work History
Warranty Administrator & Workshop Supervisor
Gentrac Belize
07.2003 - Current
- Monitored factory recalls and announcements to stay on top of changes.
- Conducted regular audits of warranty work orders to ensure compliance with manufacturer guidelines and maintain dealership reputation for quality service delivery.
- Processed claim paperwork and followed up on missing information to complete processing.
- Stayed up-to-date on changes in manufacturer warranties and communicated updates to service department staff as necessary.
- Negotiated goodwill assistance from manufacturers when appropriate, securing financial relief for customers facing costly non-warranty repairs.
- Maintained a high level of accuracy in claim submissions, resulting in minimal rejections due to incorrect information or incomplete documentation.
- Submitted supporting documents to satisfy criteria required by manufacturer or distributor.
- Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
- Maintained detailed service and customer records.
Education
Associate of Applied Science - Mechanical & Electrical Engineering
University of Belize
Belize City 05.2001 -
High School Diploma -
Orange Walk Technical High School
Orange Walk Town 05.2001 -
Skills
Microsoft office
Claims processing
Paperwork coordination
Sales support
Appointment scheduling
Recordkeeping skills
Compliance monitoring
Records maintenance
Policy management
Warranty management
Claims submissions
Claim processing
Warranty analysis
Team management
Complaint handling
Order management
Department operations management
Warranty claims processing
Multitasking
Multitasking Abilities
Excellent communication
Decision-making
Reporting skills
Self motivation
Time management abilities
Adaptability and flexibility
Verbal and written communication
Critical thinking
Effective communication
Team collaboration
Active listening
Computer proficiency
Organizational skills
Team building
Attention to detail
Data management
Interpersonal skills
Accomplishments
- Supervised team of 8 staff members.
- Technical Communicator between CAT & Dealership
- Contamination Control Champion (certified)
- Safety Control Supervisor
- Fleet Management
- CAT Digital Coordinator
- Training in Failure Analysis Level 1
Interests
Community Activities (Red Cross & Marching Band)
Timeline
Warranty Administrator & Workshop Supervisor
Gentrac Belize
07.2003 - Current
Associate of Applied Science - Mechanical & Electrical Engineering
University of Belize
05.2001 -
High School Diploma -
Orange Walk Technical High School
05.2001 -
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