Carmen Patricia Molina
Business Administrative Assistant - Cosmetologist
20th Kelly St. Belize City ,Belize
Summary
Experienced Hair dresser and Business Administrative assistant , with over 10 years of experience, including working for different companies and managing my own business. Gathering and developing working skills.
Excellent reputation for resolving problems and improving customer satisfaction.
I am a professional entrepreneur and Certified cosmetologist, with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Applying the same experience to manage my own small business for the last 6 years.
Ready to tackle jobs of every size, maintain team professionalism and reliably uphold top quality standards, successfully managing supplies and team assignments.
Overview
10
10
years of professional experience
15
15
years of post-secondary education
2
2
Languages
Work History
Hair and Cosmetology Instructor
Collage Beauty & Entertainment
Belize, Belize
01.2019 - Current
- Recruited clients for students to get practical experience.
- Planned both theory and practical lessons for students.
- Conducted practice exams for students on both theoretical and practical sections.
- Provided instructional handouts, texts, audiovisual aids and other materials to facilitate learning.
- Planned and documented programs of study meeting individual needs and abilities of students.
- Provided detailed instruction and role modeling for acceptable social and work-related behaviors.
Cosmetologist - Owner
Collage Beauty salon
Belize , Belize
06.2018 - Current
- Delivered hair services , Technical work:
- Treating Different hair textures from 1A to 4C
- Hair lifting and coloring (Highlights and Balayage)
- Deep treatments and styles
- Keratin smoothing treatment and hair botox
- Eyebrows shaping and tinting
- Eyebrow threading
- Microblading
- Individual Eyelashes extensions
- Hair extensions
- Basic professional makeup
- pedicures , Body waxing and more.
- house call and on site as well , selling hair products to customer locations within specific timeframes.
- Handled calls and live chat to address customer inquiries and concerns.
- Supervised work of contracted employees to keep on task for timely completion.
- Led projects and analyzed data to identify opportunities for improvement.
- Increased customer satisfaction by resolving issues.
- Used Microsoft Word and other software tools to create documents and other communications.
- Maintained excellent attendance record, consistently arriving to work on time.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Customer Service Specialist
Altice international
Santo domingo , Dominican Republic
01.2014 - 06.2016
- Answered calls, emails and live chats addressing customer inquiries, solving problems in the billing department and providing product information.
- Described product highlights and benefits to help guide purchasing decisions.
- Devised innovative strategies to improve customer satisfaction scores and meet company goals.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Resolved concerns with products or services to help with retention and drive sales.
Assistant Housekeeping Inspection Manager
Antwone Jackson, Holiday Inn Express paid college intership
Baltimore , Maryland
02.2013 - 10.2013
- 410-727-1818 ext 103
- Implemented new cleaning processes and team strategies
- Coordinated daily workflow through task prioritization and concise scheduling.
- Maintained required records of work hours, budgets and payrolls.
- Evaluated employee performance and recommended promotions, transfers and dismissals.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Worked flexible hours; night, weekend, and holiday shifts.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Worked with North American customers to understand needs and provide excellent service.
- Managed team of 12 employees, in the housekeeping department overseeing hiring, training, and professional growth of employees.
Education
High School Diploma -
María De La Altagracia Technical Highschool
Santo Domingo, Dominican Republic 01.2003 - 01.2007
Associate of Business Administration - Hospitality Administration And Management
OyM (Organizacion Y Metodo) University
Santo Domingo, Dominican Republic 01.2007 - 01.2012
Travel Agent - Travel Agencies - Air Traffic
Dominican Association of Travel Agents And Tourism
Santo Domingo , Dominican Republic 01.2006 - 12.2006
CEDETURH) - Foods, Nutrition, And Wellness Studies
CEDETURH
Santo Domingo 01.2008 - 02.2009
English As A Second Language - English-as-a-Second-Language Education
ZONI LANGUAGE CENTER
Manhattan , New York 02.2012 - 04.2012
Entrepreneurial Studies - Entrepreneurial Studies
LDS BUSINESS COLLEGE
United States 05.2015 - 10.2016
Microblading Technician - Permanent Cosmetics And Tattooing - Microblading
Andrea International School (Beauty Academy)
Santo Domingo Dominican 01.2018 - 08.2018
Hair Extensions And Eyebrows Design - Hairstyling (hair Extensions ) Eyebrows Design
Academia Femeninas
Santo Domingo, Dominican Republic Diplomate :Cosmetologist - Cosmetology
International Academy of Beauty
Santo Domingo, Dominican Republic 08.2018 - 07.2020
Skills
Multitasking Abilities
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Hair and Cosmetology Instructor
Collage Beauty & Entertainment
01.2019 - Current
Diplomate :Cosmetologist - Cosmetology
International Academy of Beauty
08.2018 - 07.2020
Cosmetologist - Owner
Collage Beauty salon
06.2018 - Current
Microblading Technician - Permanent Cosmetics And Tattooing - Microblading
Andrea International School (Beauty Academy)
01.2018 - 08.2018
Entrepreneurial Studies - Entrepreneurial Studies
LDS BUSINESS COLLEGE
05.2015 - 10.2016
Customer Service Specialist
Altice international
01.2014 - 06.2016
Assistant Housekeeping Inspection Manager
Antwone Jackson, Holiday Inn Express paid college intership
02.2013 - 10.2013
English As A Second Language - English-as-a-Second-Language Education
ZONI LANGUAGE CENTER
02.2012 - 04.2012
CEDETURH) - Foods, Nutrition, And Wellness Studies
CEDETURH
01.2008 - 02.2009
Associate of Business Administration - Hospitality Administration And Management
OyM (Organizacion Y Metodo) University
01.2007 - 01.2012
Travel Agent - Travel Agencies - Air Traffic
Dominican Association of Travel Agents And Tourism
01.2006 - 12.2006
High School Diploma -
María De La Altagracia Technical Highschool
01.2003 - 01.2007
Hair Extensions And Eyebrows Design - Hairstyling (hair Extensions ) Eyebrows Design
Academia Femeninas
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