Customer Service Representative
Cleopatra Polyclinic
01.2025 - 05.2025
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Supported inventory management, ensuring proper stock levels and expiration date monitoring for medication safety.
- Assisted pharmacists in maintaining a well-organized and clean pharmacy environment for optimal workflow.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Counted and labeled prescriptions with correct item and quantity.
- Delivered exceptional customer service through active listening skills and addressing concerns promptly.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
