Summary
Overview
Work History
Education
Skills
Timeline
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Christian Flowers

Belize City,BZ

Summary

Proven Customer Service Representative at Transparent BPO, excelling in problem-solving and data entry, significantly increased customer loyalty through effective dispute resolution and empathetic engagement. Demonstrated critical thinking and active listening skills ensured high-quality customer interactions with minimal wait times, fostering a positive company image.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Transparent BPO
3.5 Miles Philip Goldson HWY
06.2022 - 06.2024
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Education

High School Diploma -

Welsey College
Belize City, Belize
06.2021

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Data Entry

Timeline

Customer Service Representative

Transparent BPO
06.2022 - 06.2024

High School Diploma -

Welsey College
Christian Flowers