Cidlaly Mendez
Belize City
Summary
Organized and dedicated Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
3
3
years of professional experience
Work History
Administrative Assistant
Imer Hernandez Development Company
03.2023 - 09.2023
- Hand in payroll, Create Timesheets, Use of ticket books, Incident Reports, Record Keeping, Phone calls
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Call Center Agent
Ariston Marketing
02.2021 - 02.2023
- Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
- Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
- Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
- Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
Education
High School Diploma -
Mount Carmel High School
Belize City, Belize06.2019
Skills
- Ability to multitask
- Use of QuickBooks
- Call Center Operations
- Flexible
- Bilingual
- Customer Service
- Data Entry
- Computer Skills
- Microsoft Excel
- Filing
Activities
Offering exceptional typing, general office software skills, and a strong work ethic. Applying for an office assistant job where I can use my excellent customer service skills to save your sales professionals' time by responding to customer requests, complaints and feedback.
Languages
English
Native language
Spanish
Proficient
C2
Timeline
Administrative Assistant
Imer Hernandez Development Company
03.2023 - 09.2023
Call Center Agent
Ariston Marketing
02.2021 - 02.2023
High School Diploma -
Mount Carmel High School