Curtis Bradley
Manager Channels Management
5835 Bachelors Ave Belize City
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
Work History
Manager Channels Management
Belize Bank Limited
07.2022 - Current
- Ensure compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
- Execute Quarterly Branch Reviews, providing feedback, benchmarks and areas for potential improvement with timelines.
- Perform Semi-Annual Training (Powerpoint) and User guide documentation to Staff and stakeholders regarding policies and procedures, new systems and equipment.
- Provide user support to Branch and Department staff as it relates to peripheral systems. Escalate to internal technology team or external supplier where necessary.
- Prepare and execute Quality Assurance testing for system upgrades, enhancements and software implementations.
- Provide reporting and statistics via data queries via SQL.
- Assist with Internal and external audits proving transaction charges, interest calculations for loans and accounts.
- Assist with the definition, configuration of New products and services.
- Provide support to Lenders/ Credit personnel as it relates to systems related credit queries. Escalate where necessary to technical resource to investigate and provide solution.
- Manage Record Retention unit responsible for the storage and organization of physical customer files.
- Assist with user support of Document Management solution, this includes uploading of digital documents and modifications/deletions where necessary.
- Assist with purchase orders and procurement of equipment and supplies.
- Author or provide feedback on user stories to aid in request for proposal (RFPs).
Business Operations Analyst
Belize Bank Limited
04.2012 - 07.2022
- Represent Operations team in close collaboration with the Information Systems Department to link the deployment and use of information and information technology to the core business capabilities of the Bank to achieve the business objectives.
- Work in collaboration with Unit Heads identifying the operational requirements of the Units with emphasis on maximizing the use of shared resources.
- Analyze and update the Bank’s business processes and flow charts recommending changes for improvement.
- Drive the design and periodic review of operational policies and procedures of the bank with a view to ensure continuous improvements in quality of service to clients, efficiency in operations and strict compliance with regulatory requirements
- Participate in the definition and implementation of policies and procedures necessary to support the Bank’s Manuals and Procedures.
- Assist in the administration process with system change requirements in transformation to optimized standardization IT enable business processes.
- Provide onsite business process optimization support during systems conversions/implementations country wide.
- Promote effective use of information through consulting and training in information system usage and the dissemination of operations and procedural knowledge.
- Assist in notifying and escalate problems facing the business to the respective business units heads.
- Develop user acceptance test plans to ensure that the software meets the approved requirements, execute the user acceptance test plans and document the test results and problems encountered.
- Follow up to ensure that information systems problems found during testing are resolved in a timely manner.
- Assist with the requirement specifications with users and other stakeholders (branch managers, department managers/supervisors) and get their sign-off.
- Be readily available at all times to assist branches/business units.
- Perform other miscellaneous duties as assigned.
- Coordinates the Bank’s business continuity program's and policies in conjunction with departmental representatives and external service providers.
- Oversee the regular upkeep of the Emergency Preparedness document across all Branches and Units.
- Receive regular completed checklist from branches and Units confirming adherence to Emergency Preparedness document.
Education
MBA - Business Management
University of South Wales
Pontypridd Wales 05.2001 -
Bachelor of Science - Management Science
University of Belize
Landivar Campus Belize City 05.2001 -
Skills
Employee Coaching and Mentoring
Professionalism
Workforce Management
Problem-Solving
Managing Operations and Efficiency
Computer Skills
Teamwork and Collaboration
Financial Management
Performance Management
Policy Implementation
Emergency Response
Process Improvement
Verbal and written communication
Staff Training
Customer Relationship Management
Familiarity with AML/CFT/CPF Guidelines
Familiarity with Regulatory Practice Directions
Timeline
Manager Channels Management
Belize Bank Limited
07.2022 - Current
Business Operations Analyst
Belize Bank Limited
04.2012 - 07.2022
MBA - Business Management
University of South Wales
05.2001 -
Bachelor of Science - Management Science
University of Belize
05.2001 -