Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Danita Morey

Independence Village, Stann Creek District

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

6
6
years of professional experience

Work History

Customer Service Representative Lead

Southern Cable Network LTD Powered By Nexgen
08.2022 - Current
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Implemented new training programs for better team performance and improved service quality.
  • Streamlined workflow processes to increase efficiency and reduce response times.
  • Collaborated with cross-functional teams to improve overall customer experience.
  • Mentored junior staff, providing guidance on best practices in customer service.
  • Offered personalized solutions for customers by thoroughly understanding their needs and preferences.
  • Prepare Customer Refund
  • Cashiering
  • Answering Emails & Whats app Messages
  • Led weekly meetings to review progress towards goals, share updates, and address any concerns or challenges faced by the team.
  • Coordinated closely with other department leads to address interdepartmental issues affecting customer experience outcomes efficiently.
  • Resolved escalated customer service inquiries and complaints to maintain satisfaction.
  • Implemented customer service policies and procedures for consistent performance standards.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Trained new personnel regarding company operations, policies and services.
  • Promptly responded to inquiries and requests from prospective customers.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Preparing purchase orders for Office supplies and Technician Supplies
  • Manages Technician Material and Inventory count.

Customer Service Representative

Belize Electricity Limited
01.2020 - 08.2020
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Customer inquires
  • Updating Service order and service order management
  • Enter payment arrangement and extensions
  • Courtesy calls
  • Input equipment log
  • Preparing contractor payments
  • Creating New accounts
  • Filing
  • Supporting Distribution Team

Customer Service Representative

Belize Water Service
01.2019 - 12.2019
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Cashiering
  • Creating New Account, prepare Disconnection and Reconnection List
  • Prepare Billing Cycle
  • Filing
  • Prepare Customer Refund

Human Resources Manager

Sanctuary Bay Reserve
01.2018 - 12.2018
  • Enhanced employee retention by implementing effective talent management strategies and fostering a positive work environment.
  • Promoted diversity and inclusion within the workplace by initiating targeted training programs and implementing inclusive hiring practices.
  • Coordinated company-wide training programs to enhance workforce skills and promote professional growth.
  • Provided expert guidance on labor laws and regulations, mitigating legal risks for the organization.
  • Monitored and handled employee claims involving performance-based and harassment incidents.
  • Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
  • Implemented performance reviews and motivational strategies to elevate HR team results.
  • Developed comprehensive onboarding programs to facilitate smooth integration of new employees into the organization.
  • Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.

Education

Associate Degree Business Administration & Tourism -

Independence Junior College
Independence Village, Stann Creek District
06.2013

High School Diploma -

Independence High School
Independence Village, Stann Creek District
06.2010

Skills

  • Telephone Etiquette
  • Critical Thinking
  • Sales Techniques
  • Stress Tolerance
  • Computer Literacy
  • Technical Support
  • Problem Solving
  • Time Management
  • Email Management
  • Multitasking
  • Project Coordination
  • Escalation Management
  • Complaint Handling
  • Professionalism
  • Effective Communication
  • Account Management
  • Social Media Support
  • Workforce Planning
  • Team Leadership
  • Task Prioritization
  • Decision Making
  • Interpersonal Skills
  • Conflict Resolution
  • Marketing
  • Data Entry
  • Staff Monitoring
  • Inbound Call Management
  • Materials Transport
  • Administrative and Office Support
  • Sales Transactions
  • Training Development Aptitude

References

Sherilee Rivers

Supervisor

Southern Cable Network Limited

Contact: 629 4204


Andy Pandy

Customer Service Lead

Belize Electricity Limited

Contact: 614 5329


Marissa Godfrey

Belize Water Service Limited

Supervisor

Contact: 607 0540

Timeline

Customer Service Representative Lead

Southern Cable Network LTD Powered By Nexgen
08.2022 - Current

Customer Service Representative

Belize Electricity Limited
01.2020 - 08.2020

Customer Service Representative

Belize Water Service
01.2019 - 12.2019

Human Resources Manager

Sanctuary Bay Reserve
01.2018 - 12.2018

Associate Degree Business Administration & Tourism -

Independence Junior College

High School Diploma -

Independence High School

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Danita Morey