Summary
Overview
Work History
Education
Skills
Timeline
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Destiny Martinez

Call Center Agent
Belmopan,Belize

Summary

Proactive call center agent with demonstrated experience providing high-level administrative support to companies. Demonstrates superior communication and problem-solving abilities. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level agent position. Ready to help team achieve company goals.

Overview

9
9
years of professional experience
12
12
years of post-secondary education

Work History

The Office Gurus

Morvin Mcdougal
Belmopan, Belize
05.2023 - 03.2024

TBPO

N/a
Belmopan, Belize
05.2022 - 01.2023

Patty’s Pastries

Patricia Gordon
Belize, Belize
01.2017 - 01.2018
  • Cultivated interpersonal skills by building positive relationships with others.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Learned and adapted quickly to new technology and software applications.

Call Center Reservationist

Transparent BPO
Belmopan, Cayo District
10.2024 - Current
  • Contributed to the achievement of financial targets through upselling of hotel services and amenities during the reservation process.
  • Managed group bookings by coordinating with event planners and sales teams to ensure all requirements were met.
  • Utilized reservation software proficiently, ensuring quick response times during high call volumes.
  • Provided exceptional customer service, resulting in positive guest reviews and improved online ratings.

Education

Diploma - Science

Nazarene High School
Belize District
08.2012 - 06.2024

Skills

Strong Organization

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Timeline

Call Center Reservationist

Transparent BPO
10.2024 - Current

The Office Gurus

Morvin Mcdougal
05.2023 - 03.2024

TBPO

N/a
05.2022 - 01.2023

Patty’s Pastries

Patricia Gordon
01.2017 - 01.2018

Diploma - Science

Nazarene High School
08.2012 - 06.2024

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Destiny MartinezCall Center Agent