Diamond Stuart
Student
Summary
Accomplished Customer Service Representative at Transparent BPO, adept in Microsoft Office Suite and excelling in active listening, significantly enhanced customer loyalty through empathetic resolution of complaints. Skilled in managing high-stress situations, effectively boosting customer satisfaction by providing timely and accurate information.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Transparent BPO
04.2022 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Management Studies - Business Administration
University of Belize
Belize City, Belize05.2026
Associate of Business Administration - Business
Pallotti High School
Belize City, Belize05.2023
High School Diploma -
Pallotti High School
Belize City06.2020
Skills
Customer Service
Active Listening
Product Knowledge
Call Management
Data Entry
Call center experience
Microsoft Excel
Microsoft Outlook
Microsoft Office Suite
Microsoft PowerPoint
Spreadsheets
Timeline
Customer Service Representative
Transparent BPO
04.2022 - Current
Bachelor of Management Studies - Business Administration
University of Belize
Associate of Business Administration - Business
Pallotti High School
High School Diploma -
Pallotti High School
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