Dulce Mai
Retail Relationship Officer
San Pedro Town
Summary
Experienced Relationship Officer with a strong focus on delivering exceptional customer service to foster positive relationships within the organization and with external clients. Consistently meets operational efficiency and quality standards while ensuring compliance with AML/CFT regulations. Skilled in developing rapport with customers to enhance their overall experience and drive business success.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
Work History
Retail Relationship Officer
Atlantic Bank Ltd.
07.2023 - Current
- Mentor co-workers on credit products to enhance cross-selling strategies.
- Tabulate customer deposits and generate cash flow to assess repayment ability
- Compiled monthly reports summarizing disbursements.
- Monitor approved, pending, and disbursed loan processes to ensure accuracy and timely execution.
Customer Service Officer
Atlantic Bank Ltd.
06.2020 - 07.2023
Enforce and uphold regulatory policies governing commercial banking operations.
Bank Teller
Atlantic Bank Ltd.
Belize City, Belize District
03.2017 - 06.2020
Mentor co-workers on products to enhance cross-selling strategies.
Assistant
Menandro’s
01.2017 - 03.2017
- Entered inventory data and assisted with payroll and tax reporting.
Education
Bachelor’s Degree - Accounting
University of Belize
08.2023 - Current
Majored in Management of Business - Management of Business
Corozal Junior College
San Andres Village, Corozal DistrictStudy Concentrations - Business Sector
Corozal Community College
San Andres Village, Corozal Districtundefined
Mary Hill RC School
San Andres Village, Corozal DistrictSkills
- Team Work
- Detailed Oriented
- Organization
- Time Management
- Proficient in Microsoft Office
- Report Preparation
- Risk Assessment
- Problem Solving
Qualifications - C X C Results
EDP&M Grade II
English A Grade III
English B Grade II
Information Technology Grade III
Mathematics Grade I
Office Administration Grade II
Principles of Accounts Grade II
Principles of Business Grade II
Spanish Grade I
Referenes
Mrs. Gina Ochaeta Mr. Kairal Genus
Compliance Officer Operation Supervisor
Xaibe Village San Pedro Town
(501) 620-2640 (501) 621-0774
Timeline
Bachelor’s Degree - Accounting
University of Belize
08.2023 - Current
Retail Relationship Officer
Atlantic Bank Ltd.
07.2023 - Current
Customer Service Officer
Atlantic Bank Ltd.
06.2020 - 07.2023
Bank Teller
Atlantic Bank Ltd.
03.2017 - 06.2020
Assistant
Menandro’s
01.2017 - 03.2017
Majored in Management of Business - Management of Business
Corozal Junior College
Study Concentrations - Business Sector
Corozal Community College
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Mary Hill RC School
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