Elored González
Customer Service
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
1
1
Language
Work History
Customer Service Agent
Monster Connect
Online
04.2014 - Current
- Evaluated customer information and maintain high-quality service.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Entered customer interaction details.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Updated account information to maintain customer records.
- Contacted customers to return routine and general calls promptly.
- Sought out extra training opportunities to enhance customer relationship management abilities.
- Participated in team meetings and training sessions to stay informed about updates and changes.
- Handled customer inquiries and suggestions courteously and professionally.
- Clarified customer issues.
Education
High School Diploma -
Mopan Technical High School
Benque Viejo Del Carmen, Belize C.A 08.2002 - 06.2007
Skills
Service-oriented self-starter
Timeline
Customer Service Agent
Monster Connect
04.2014 - Current
High School Diploma -
Mopan Technical High School
08.2002 - 06.2007
Similar Profiles
Vaneen MarsdenVaneen Marsden
Workforce Management Specialist at Monster Connect LLCWorkforce Management Specialist at Monster Connect LLC
Drew CrookDrew Crook
Sales Representative Team Leader at Monster ReservationsSales Representative Team Leader at Monster Reservations
Kaitlyn CampbellKaitlyn Campbell
Owner & Designer at Freckle Monster DesignOwner & Designer at Freckle Monster Design
SIGNA JORDANSIGNA JORDAN
Customer Service Agent/Baggage Service Agent at Piedmont Airlines/American AirlinesCustomer Service Agent/Baggage Service Agent at Piedmont Airlines/American Airlines
Jacquelyn JonesJacquelyn Jones
Baggage Service Agent / Customer Service Agent at Fenix LogistixBaggage Service Agent / Customer Service Agent at Fenix Logistix