Elored González
Customer Service
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
1
1
Language
Work History
Customer Service Agent
Monster Connect
Online
04.2014 - Current
- Evaluated customer information and maintain high-quality service.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Entered customer interaction details.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Updated account information to maintain customer records.
- Contacted customers to return routine and general calls promptly.
- Sought out extra training opportunities to enhance customer relationship management abilities.
- Participated in team meetings and training sessions to stay informed about updates and changes.
- Handled customer inquiries and suggestions courteously and professionally.
- Clarified customer issues.
Education
High School Diploma -
Mopan Technical High School
Benque Viejo Del Carmen, Belize C.A 08.2002 - 06.2007
Skills
Service-oriented self-starter
Exemplary work ethic
Outstanding communication skills
Empathetic and genuine
Service standard compliance
Professional telephone demeanor
Recordkeeping strengths
Timeline
Customer Service Agent
Monster Connect
04.2014 - Current
High School Diploma -
Mopan Technical High School
08.2002 - 06.2007