Bilingual (English-Spanish) Project Manager and Digital Solutions Leader with over 20 years of experience delivering high-impact public and private sector development initiatives in Belize. Expert in coordinating with government ministries, multilateral institutions (e.g., World Bank), and private partners to implement national digital transformation programs. Skilled in project planning, risk analysis, cross-functional team management, and policy-aligned solution delivery. Adept in donor reporting, procurement support, and stakeholder engagement for economic and social development projects.
Hi, I’m
Emily Turner
Ladyville
Summary
Overview
25
years of professional experience
5
Certifications
Work History
Belize Telemedia Limited
Sr. Manager, Product and Solutions Development
01.2020 - Current
Job overview
- Managed execution of the $12.4M COVID Relief Disbursement Project funded by the World Bank, coordinating with the Ministry of Human Development and National Bank of Belize for rollout.
- Oversaw project planning, execution, and risk mitigation for digital solutions in finance, telecom, and ERP systems.
- Directed team of 16+ members including developers, testers, and product owners using Agile methodology.
- Coordinated procurement and integration with international vendors (Huawei, Cisco, Oracle) and local stakeholders.
- Led reporting and performance reviews for national projects; ensured compliance with delivery timelines and KPIs.
- Oversaw full lifecycle (product design, development, quality assurance, and go-to-market strategy) for BTL’s product portfolio, including Internet Services, Mobile Services, FinTech, Content TV, and Fixed Voice Services, which collectively generate over $150M in annual revenue.
- Delivered end-to-end digital transformation solutions across national platforms in collaboration with internal and external stakeholders
- Implemented and developed operational standards, policies and procedures.
Belize Telemedia Limited
Program Manager, Billing Evolution Program
01.2018 - 01.2020
Job overview
- Led implementation of converged billing system, integrating prepaid/postpaid services and 700+ telecom products.
- Managed stakeholder training for 250+ staff across commercial and technical units.
- Delivered $6M/month in automated billing and dunning processes across 30,000 service agreements.
Belize Telemedia Limited
CIO Workstream Lead, Fiber Evolution Program
01.2017 - 01.2018
Job overview
- Supported rollout of national fiber-optic broadband network reaching 70,000 homes passed in Belize.
- Designed customer migration, GIS integration, and SLA-driven service dashboards using Microsoft CRM.
Belize Telemedia Limited
Software Development Manager
01.2014 - 01.2017
Job overview
- Managed creation of middleware integration hub and business systems for telecom services (voice, data, fiber).
- Led vendor negotiations, contract drafting, and deployment of finance and CRM solutions.
Belize Telemedia Limited
Computer Systems Analyst
01.2011 - 01.2014
Job overview
- Gathered business/technical requirements for telecom products; developed billing solutions with vendors.
- Supported enterprise ERP (PeopleSoft) and BI reporting (Tableau, SQL).
Belize Telemedia Limited
Computer Programmer
01.2001 - 01.2011
Job overview
- Supported national billing system migration from legacy to convergent platform.
- Designed ETL pipelines and supported roaming/interconnect operations.
Education
Universidad Católica de Murcia (UCAM)
Master’s Degree from Artificial Intelligence and Big Data
University Overview
St. John's Junior CollegeBelize, Belize District
Associates Degree from Computer Information Systems
University Overview
Muffles HighschoolOrange Walk Town, Orange Walk District
Highschool Diploma
University Overview
Skills
SQL
Certification
Certified Scrum Product Owner (CSPO), Scrum Alliance
Master’s Dissertation Topic
Master’s Dissertation Topic
AI-Enhanced Prediction of Delayed Payments in the Telecommunications Sector
Designed and implemented a machine learning pipeline using XGBoost and Random Forest to predict customer payment behavior. The study incorporated explainable AI (SHAP/LIME), customer segmentation, and campaign targeting strategies to reduce revenue risk and improve collection efficiency for telecom providers.
Languages
Spanish
Bilingual or Proficient (C2)
Timeline
Sr. Manager, Product and Solutions Development
Belize Telemedia Limited
01.2020 - Current
Program Manager, Billing Evolution Program
Belize Telemedia Limited
01.2018 - 01.2020
CIO Workstream Lead, Fiber Evolution Program
Belize Telemedia Limited
01.2017 - 01.2018
Software Development Manager
Belize Telemedia Limited
01.2014 - 01.2017
Computer Systems Analyst
Belize Telemedia Limited
01.2011 - 01.2014
Computer Programmer
Belize Telemedia Limited
01.2001 - 01.2011
Universidad Católica de Murcia (UCAM)
Master’s Degree from Artificial Intelligence and Big Data
St. John's Junior College
Associates Degree from Computer Information Systems
6 2001
Muffles Highschool
Highschool Diploma
6 1999
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