Seidy Esperanza Acosta
Corozal Town
Summary
An organized and adaptable professional with strong interpersonal and analytical skills, adept at navigating diverse work environments. Possesses extensive knowledge in customer service, with a proven ability to handle confidential and sensitive information with discretion. Skilled in conflict resolution, fostering teamwork, and delivering effective solutions to enhance organizational success.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
Work History
Customer Service agent
Philip S.W. Goldson International Airport
11.2022 - Current
- Company Overview: Airport in Belize
- Ticket counter, issue boarding tickets to customers
- Answering queries of passengers
- Answering phone calls to rebook passengers
- Issuing bag tags
- Guiding passengers with regulations
- Controlling the flight and also boarding passengers
- Airport in Belize
Receptionist
Family Business
01.2016 - 01.2025
- Company Overview: rent for apartments
- File customer's information manually
- Follow up with rent
- Prepare contracts
- Rent for apartments
Sales Agent
Ariston Marketing
11.2020 - 03.2024
- Company Overview: Customer Agent Ready Call Center
- Answer incoming customer's calls
- Management and resolving customer complaints
- Sell products and place customer orders in the system
- Provide products and services information to customers
- Process orders by filling out forms and applications
- Route calls to appropriate resources
- Follow up with customer's calls where necessary
- Upsell products and services
- Document all call information according to operating procedures
- Customer Agent Ready Call Center
Education
Associate's Degree - Business Entrepreneurship
Centro Escolar Mexico Junior College
08.2019 - 06.2021
High School Diploma - Business
Corozal Community College
09.2015 - 06.2019
Skills
- Good vision and manual dexterity
- Ability to multitask
- Organizational skills
- Public relations skills
- Analytical skills
- Time management skills
- Work standards
- Marketing skills
- Public speaking
- Knowledge of Anti Money Laundering Act
- Knowledge of Central Bank Regulations
- Computer Literate
- Software applications knowledge (Word, Excel, Presentations, Outlook)
Timeline
Customer Service agent
Philip S.W. Goldson International Airport
11.2022 - Current
Sales Agent
Ariston Marketing
11.2020 - 03.2024
Associate's Degree - Business Entrepreneurship
Centro Escolar Mexico Junior College
08.2019 - 06.2021
Receptionist
Family Business
01.2016 - 01.2025
High School Diploma - Business
Corozal Community College
09.2015 - 06.2019
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