Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Guillermo Lanza Jr.

IT Technician
Corozal Town

Summary

Versatile IT Technician ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures.

Overview

4
4
years of professional experience

Work History

IT Technician

ProtelBPO
08.2024 - Current
  • Set up PCs, projectors, and microphones for use in video conferencing rooms.
  • Maintained office PCs, networks and mobile devices.
  • Performed troubleshooting and repaired peripheral devices such as printers, scanners, keyboard, mouse and headsets.
  • Established, repaired and optimized networks by installing wiring, cabling and devices.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Diagnosed and troubleshot hardware, software and network issues.

IT Help Desk Technician

Paschall Truck Lines Inc.
07.2021 - 05.2024
  • Maintained accurate records of all help desk interactions, allowing for improved analysis of recurring issues and identification of areas requiring additional support resources.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Streamlined help desk operations by implementing an effective ticket management system.
  • Provided exceptional customer service by consistently following up with users to ensure their issues were fully resolved.

Education

Bachelor of Science - Cyber Security And Network Management

Murray State University
Murray, KY
05.2001 -

Associate of Science - Computer Science

Corozal Junior College
Corozal, Belize
05.2001 -

Skills

Problem-solving abilities

Microsoft windows and office

Adaptability and flexibility

Teamwork and collaboration

Multitasking

Customer service

Task prioritization

Helpdesk services

Interests

Cybersecurity

Wireless Technologies

Timeline

IT Technician

ProtelBPO
08.2024 - Current

IT Help Desk Technician

Paschall Truck Lines Inc.
07.2021 - 05.2024

Bachelor of Science - Cyber Security And Network Management

Murray State University
05.2001 -

Associate of Science - Computer Science

Corozal Junior College
05.2001 -

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Guillermo Lanza Jr.IT Technician