Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Guillermo Paz

Compliance Officer
San Pedro Town

Summary

Experienced with regulatory compliance, risk management, and policy implementation. Utilizes analytical skills and attention to detail to ensure adherence to legal standards. Knowledge of collaborating with teams and maintaining up-to-date compliance protocols.

Overview

9
9
years of professional experience
2
2
Certifications

Work History

Compliance Officer

Belize Caye Investment Ltd
02.2022 - Current
  • Assisted with internal and external audits to confirm compliance with applicable laws and regulations.
  • Developed comprehensive training programs to increase employee awareness of compliance requirements and expectations.
  • Managed relationships with regulators, maintaining open lines of communication to ensure transparent operations.
  • Evaluated new regulations for potential impact on business operations, taking proactive measures to ensure readiness for implementation.
  • Collaborated with cross-functional teams to address compliance concerns, fostering a culture of shared responsibility.

Customer Service Representative

Atlantic Bank
04.2019 - 01.2022
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.

Teller

Atlantic Bank Limited
03.2016 - 03.2019
  • Processed customer transactions promptly, minimizing wait times.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
  • Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.

Education

Associates - Business Administration

Saint John's Junior College
Belize City, Belize
05.2001 -

High School Diploma -

Saint John's College Highschool
Belize City, Belize
05.2001 -

Skills

Compliance monitoring

Documentation review

Compliance reviews

Reporting requirements

Internal controls

Auditing processes

Certification

AML/CFT Conference

Timeline

Compliance Aid Training

11-2024

AML/CFT Conference

06-2024

Compliance Officer

Belize Caye Investment Ltd
02.2022 - Current

Customer Service Representative

Atlantic Bank
04.2019 - 01.2022

Teller

Atlantic Bank Limited
03.2016 - 03.2019

Associates - Business Administration

Saint John's Junior College
05.2001 -

High School Diploma -

Saint John's College Highschool
05.2001 -

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Guillermo Paz Compliance Officer