Heidan Sosa
Santa Elena
Summary
Content Writer Proactive Customer Engagement Specialist and Dedicated Multi-Media and Marketing with a foundation in website design and development. Communicate effectively with clients, ensuring project timelines are met. Served as a liaison between teams, manage multiple projects, and convey specifications to the development team. Background in troubleshooting and meticulous documentation for comprehensive software testing. Currently immersed in the dynamic realm of website building, actively enhancing skills in understanding customer needs and preferences. Known for a patient and customer-centric approach, collaborative teamwork, and strong self-management skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
EthosVAS
09.2023 - 11.2023
- Led group, promoting teamwork and reaching shared goals through clear communication and motivation
- Skillfully handled diverse events, demonstrating organizational prowess and meticulous attention to detail for smooth execution
- Provided top-notch customer service, promptly addressing inquiries with a friendly approach, making sure clients were satisfied
Media/Marketing Team Member, Group Coordinator
Loma Luz Hospital
09.2019 - 07.2023
- Led group, promoting teamwork and reaching shared goals through clear communication and motivation
- Skillfully handled diverse events, demonstrating organizational prowess and meticulous attention to detail for smooth execution
- Offered strategic guidance for group projects, ensuring on-time completion and keeping in line with broader objectives
Maintenance Technician
Loma Luz Hospital
03.2017 - 02.2019
- Pitched in on media and marketing tasks, helping create content, execute campaigns, and support promotional activities
- Worked with different hospital teams to make sure information flowed smoothly, creating a better, more united work atmosphere
- Played a part in organizing both in-house and external events, boosting the hospital's visibility and engaging with the community
- Provided general admin help, like preparing documents, scheduling, and keeping records, all to keep the office running smoothly
Education
UDEMY FULLSTACK WEB DEVELOPMENT COURSE
High School Diploma -
EDEN SEVENTH DAY ADVENTIST HIGHSCHOOL
Santa Elena, Cayo, Belize05.2015
Skills
- Content Writing
- Customer Engagement
- SEO
- Project Management
- Troubleshooting
- Quality Assurance
- Written Communication
- Multitasking
- Website Development
- HTML
- Cultural Awareness
Certification
- Navigating SEO Terrain
- HTML & CMS Efficiency
- Domain/DNS Proficiency
- Basic Project Prowess
- Crafting Web Aesthetics
- Multi-Media and marketing/Corporate Communication
- Liaison
- Lead Group Coordinator: 2020- July 2023
- Virtual Assistant Contracts
Languages
English
Native language
Spanish
Advanced
C1
Timeline
EthosVAS
09.2023 - 11.2023
Media/Marketing Team Member, Group Coordinator
Loma Luz Hospital
09.2019 - 07.2023
Maintenance Technician
Loma Luz Hospital
03.2017 - 02.2019
UDEMY FULLSTACK WEB DEVELOPMENT COURSE
High School Diploma -
EDEN SEVENTH DAY ADVENTIST HIGHSCHOOL
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