Ian Blake Jr.

Stepped into a more senior capacity within the IT Department, providing leadership across operations, infrastructure, and security. Tasked with assisting the CTO with managing escalated incidents, optimizing network configurations, and ensuring systems stability across multiple departments.

• Mentor junior technicians and oversee delegation of tasks and troubleshooting efforts
• Coordinate incident handling and documentation
• Coordinate IT Asset Management across the 8 locations
• Assist CTO with VLAN management and switch configuration

Served as the secondary point of the contact for clients and partners on IT-related matters. Proven ability to coordinate with clients and stakeholders, handle Tier 2 escalations, and contribute to compliance efforts for frameworks like PCI DSS, HIPAA, and SOC 2. Known for proactive problem-solving and driving secure, efficient IT environments across multiple locations.

• Enforced security policies, procedures and protocols
• Responsible for tier 2 helpdesk escalations and supervising IT Teams across 8 sites.
• Assisted with IT Asset Management across 8 locations
• Facilitated the documentation and coordination of incident response efforts, ensuring swift mitigation and post-incident analysis.

Provided tier 1 technical support by troubleshooting hardware, software, and network issues for end users. Maintained a customer-focused approach to ensure timely and effective issue resolution. Consistently exceeded SLA expectations by proactively resolving issues and taking on additional responsibilities.

• Installed/configured network infrastructure, OS, VoIP systems, and essential software
• Proactively maintained network equipment to ensure high availability
• Administered Active Directory accounts within windows servers
• Configured and deployed workstations, printers, and peripherals