Microsoft Office
Jakendra Revere
Stockbridge,GA
Summary
Meticulous Office Manager with proven performance in streamlining office protocols. Master in conflict resolution and inventory management. Distinguished history of reliability and effective budgeting.
Overview
7
7
years of professional experience
Work History
Office Manager
KMS Auto Repair
Stockbridge, GA
01.2021 - 06.2022
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
- Maintained computer and physical filing systems.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns.
- Exceeded revenue goals of$100k per month consecutively for 6+ months; earning incentive pay for all staff members.
Service Advisor
KMS Auto Repair
Stockbridge, GA
08.2019 - 01.2021
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Informed customers of service specials, completion times and service expenses to provide exemplary customer service.
- Developed estimates by costing materials, supplies and labor.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Welcomed, greeted and assisted guests in high-traffic store, generating over $70,000 dollars in business per month.
Store Manager
Lane Bryant
Fayetteville, GA
06.2018 - 08.2019
- Calculated and surpassed hourly/daily/weekly KPI's to meet store's quota.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Managed daily display and inventory including over 200 sku's weekly and oversee overall in-store presentation.
Retail Sales Associate
Lane Bryant
Fayetteville, GA
01.2018 - 06.2018
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Helped customers complete purchases, locate items and join reward programs.
- Folded and arranged merchandise in attractive displays to drive sales.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Opened and closed store independently and prepared nightly bank drop for manager.
- Increased stores overall sales by 15%.
Education
No Degree - Psychology
Atlanta Technical College
Atlanta Ga 05.2001 -
No Degree - Mathematics
Kennesaw State University
Kennesaw Ga 05.2001 -
High School Diploma -
Keys Gate Charter High School
Homestead, FL 05.2001 -
Skills
Payroll and budgeting
Office management
Relationship building
Documentation and control
Policy and procedure modification
Organizational skills
Scheduling
Strategic planning
Database administration
Software
Quickbooks
Windows
Mac Os
Interests
Technology
Mathematics
Statistics
Timeline
Office Manager
KMS Auto Repair
01.2021 - 06.2022
Service Advisor
KMS Auto Repair
08.2019 - 01.2021
Store Manager
Lane Bryant
06.2018 - 08.2019
Retail Sales Associate
Lane Bryant
01.2018 - 06.2018
No Degree - Psychology
Atlanta Technical College
05.2001 -
No Degree - Mathematics
Kennesaw State University
05.2001 -
High School Diploma -
Keys Gate Charter High School
05.2001 -