Hi, I’m
Jalecia Jones
(501) 608-5803
jjalecia1998@gmail.com
Summary
I am a fast learner with competence to perform all given tasks and duties. My vibrant energy and dedication to work along with my aforementioned skills and strengths will make me the best fitted candidate for your company. I know how to get the work done with and through people in an effective and efficient way. The experience I have received over the years working as both sales and customer service will be a plus to your company.
Overview
1
year of professional experience
Work History
Transparent BPO
Sale & Customer Service Agent
11.2021 - 12.2022
Job overview
- Sales Agent
- Book hotel reservations
- Customer service
- Assist customers by creating and editing photobooks and gifts.
- Reorder missing items.
- Guide customers on how to create different gifts.
- Finding solutions to solve issues with customers and product issues.
Ready Call Call Center
Dispatcher
10.2017 - 01.2018
Job overview
- Setting appointments.
- Answered phones and provided directions or reroutes to avoid construction or other delays.
- Monitored call needs and dispatched accordingly, communicating special instructions to drivers.
- Observed established procedures and guidelines to properly dispatch work orders.
- Communicated with drivers to provide assignments or exchange information.
- Logged daily data in dispatch logs and databases.
- Resolved customer issues by addressing questions and providing available services.
Education
Ladyville Technical High School9 3/4 Miles, Northern Highway, Ladyville, Belize
High School Diploma
06.2016
University Overview
- Continuing education in Education at Sain John's College Junior College
Skills
- Multitasking and prioritizing
- Written and verbal communication
- Familiarity with Microsoft Office
- Excellent customer service
- Ability to work under pressure
- Team player
- Problem solving
- Critical thinking
Timeline
Sale & Customer Service Agent
Transparent BPO
11.2021 - 12.2022
Dispatcher
Ready Call Call Center
10.2017 - 01.2018
Ladyville Technical High School
High School Diploma
Similar Profiles
Aldane NewlandAldane Newland
Sr .SYSTEM ADMINISTRATOR at Transparent BPOSr .SYSTEM ADMINISTRATOR at Transparent BPO
Diamond StuartDiamond Stuart
Customer Service Representative at Transparent BPOCustomer Service Representative at Transparent BPO
Eulzi Mara VenusEulzi Mara Venus
Sales Representative at TRANSPARENT BPOSales Representative at TRANSPARENT BPO