Jemilee Cardinez
Virtual Assistant/Customer Support Specialist/ Legal Intake Specialist
Cayo District
Summary
Results-driven professional with nearly a decade of experience in customer service, sales, quality assurance, intake coordination, and business support. Proven ability to cultivate client relationships, resolve complex issues, and enhance operational efficiency in dynamic environments. Expertise in remote work, CRM systems, and cross-functional collaboration with global teams contributes to success in diverse settings. Recognized for strong communication skills, meticulous attention to detail, and a commitment to delivering exceptional client experiences.
Overview
7
7
years of professional experience
3
3
Certifications
Work History
Business Support Manager
IsocialPr
10.2025 - 03.2026
- Rendered on-demand support to senior leadership, connecting executives with appropriate management personnel to address concerns.
- Played a pivotal role in formulating strategic plans that ultimately drove business growth, increased market share, and improved profitability.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Drafted reports and documents to improve correspondence management, schedule coordination and recordkeeping.
Legal Intake Specialist
Lm Summary Services
02.2024 - 03.2026
- Optimized workflow by managing multiple tasks simultaneously while prioritizing urgent matters effectively.
- Increased attorney productivity by pre-screening potential clients and determining eligibility for services based on specific criteria.
- Provided exceptional customer service while maintaining confidentiality and protecting sensitive client information during intake interviews.
Quality Analysis
Office Gurus
08.2021 - 12.2023
- Led Quality Analysis team meetings and trainings, ensuring all members were aligned with company goals and equipped to handle emerging challenges.
- Boosted team performance through continuous training sessions on best practices in quality analysis and inspection techniques.
- Established key performance indicators for the Quality Analysis team, driving a culture of continuous improvement within the department.
Senior Credit Analyst
Emerald BPO
01.2020 - 08.2021
- Analyzed credit scores to determine borrowers' creditworthiness.
- Ensured compliance with internal policies and regulatory requirements through diligent documentation of all credit decisions.
- Gathered loan documentation for underwriting.
Concierge
All Travel Service
07.2019 - 11.2019
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Contributed to a positive work environment by maintaining a professional demeanor at all times.
Sales/ Customer service Agent
Protel BPO
03.2019 - 07.2019
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
Assistant Cook/ Waitress/ HouseKeeper
Lime Caye
10.2018 - 02.2019
- Managed time effectively during busy shifts, maintaining productivity under pressure and meeting tight deadlines for meal service.
- Mentored junior staff members by sharing knowledge of cooking techniques and best practices within the industry.
- Boosted team morale and productivity by actively participating in staff training and development sessions.
Education
High School Diploma - Business Department
Julian Cho Technical High School
Toledo District06-2018
Skills
Commitment to organizational objectives
Dynamic team player and leader
Strong independent and team contributor
Maintain productivity in high-stress situations
Sound decision-making
Customer Service & Client Relations
Sales & Lead Conversion
Quality Assurance & Performance Monitoring
Intake Coordination & Case Management
CRM Tools (Asana, HubSpot, etc)
Email & Calendar Management
Data Entry & Reporting
Conflict Resolution
Process Improvement
Remote Team Collaboration
Professional Experience
Certification
Certificate : Customer Service Excellence Training
Timeline
Business Support Manager
IsocialPr
10.2025 - 03.2026
Legal Intake Specialist
Lm Summary Services
02.2024 - 03.2026
Quality Analysis
Office Gurus
08.2021 - 12.2023
Senior Credit Analyst
Emerald BPO
01.2020 - 08.2021
Concierge
All Travel Service
07.2019 - 11.2019
Sales/ Customer service Agent
Protel BPO
03.2019 - 07.2019
Assistant Cook/ Waitress/ HouseKeeper
Lime Caye
10.2018 - 02.2019
High School Diploma - Business Department
Julian Cho Technical High School