Summary
Overview
Work History
Education
Skills
Timeline
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Jorge Ayala

Orange Walk district,BZ

Summary

Motivated and adaptable professional with over five years of experience in customer service, technical support, and sales across diverse sectors. Proven ability to handle high-volume client interactions while maintaining quality service, and achieving performance targets. Skilled in communication, problem-solving, and teamwork, with a strong commitment to customer satisfaction, and operational efficiency. Eager to contribute to a dynamic team and grow within a forward-thinking organization.

Overview

8
8
years of professional experience

Work History

Sales Agent

Softech Communication ltd.
Orange Walk, OW
10.2024 - Current
  • Assisted in training of new hires on organizational procedures, policies and sales techniques.
  • Processed orders through company system and coordinated product deliveries.
  • Applied strategic communication strategies and interpersonal skills to develop and maintain high-value business relationships.
  • Conducted market research to identify selling possibilities and evaluated customer needs actively.

CUSTOMER CARE Rep

Alta resources
Belize City, Belize
10.2023 - 09.2024
  • Handle 40+ calls daily, with duties including signing up new customers, retrieving customer data, presenting relevant product information, Placing orders, and tracking packages.
  • Adapting to entire line of company products and services on a daily, including prices, new products features and promotions/discounts.
  • Received an average 95% customer satisfaction rating and quality rating, 25% higher of sales per call.
  • Suggested a new tactic to increase sales per call and overall customer interaction Satisfaction.

CUSTOMER SERVICE Rep

TransparentBPO
Belize City, Belize
01.2022 - 06.2023
  • Adapting to entire line of company products and services daily, including prices, new products features and promotions/discounts.
  • Widening Travel agent skills in conversing with customer for booking cruises travel dates and destination, accommodations, modes of transportation and excursions on a daily, ensuring customers that they are properly taken care of though their journey.
  • Executing and ensuring customer are well prepared with documentation screening during check-in inspections for all destinations with foreign affaires.
  • Remained courteous and calm, even during moments of customer dissatisfaction

Technician's Assistant

Guerra's Engineering ltd.
Belize City, Bze
06.2017 - 05.2019
  • Implemented troubleshooting techniques to resolve issue.
  • Estimated materials for specific projects, and performed routine safety and maintenance checks on all equipment.
  • Managed inventory of AC parts and supplies, ensuring availability of necessary components for repairs and installations.
  • Loaded materials, tools and equipment on truck at beginning of each shift.

Education

Associates - Biology Natural Resource Management

Centro escolar Mexico junior college
Corozal
12.2021

Science Major

New Hope High School
Orange Walk
06-2017

Skills

  • Customer service and sales skills
  • Interpersonal communication
  • Computer proficiency
  • Data entry and analysis
  • Teamwork and problem-solving
  • Training development
  • Conflict resolution
  • Negotiation expertise
  • Technical product knowledge
  • Analytical thinking

Timeline

Sales Agent

Softech Communication ltd.
10.2024 - Current

CUSTOMER CARE Rep

Alta resources
10.2023 - 09.2024

CUSTOMER SERVICE Rep

TransparentBPO
01.2022 - 06.2023

Technician's Assistant

Guerra's Engineering ltd.
06.2017 - 05.2019

Associates - Biology Natural Resource Management

Centro escolar Mexico junior college

Science Major

New Hope High School

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