Summary
Overview
Work History
Education
Skills
Activities
Timeline
Generic

Jose Flores

7 Green St. Belama Phase 4

Summary

  • I am applying to your place of business because I highly believe that I will be a valuable part of your institution, I am a quick learner and have a strong work ethic in employment and in my education.
  • Bilingual, customer service employee, Strong with oral communication skills. Fitting in resolving customer complaints and promoting conflict resolution.
  • I'm a self-motivated person with an energetic and strong computer skill. I contribute well to high levels of efficiency and productivity.
  • I have a strong sense of urgency coupled with in-depth product knowledge to promote customer satisfaction and improved customer loyalty.

Overview

7
7
years of professional experience

Work History

Communications Specialist and Supervisor

Transparent Bpo
11.2016 - 06.2023

Communication Specialist


  • Helped customer order Items for special occasions online follow our adequate guidelines.


  • Also did sales whereby I convinced customers to role over to our supplier for are low rates and green electricity.


Supervisor.


  • Conduct one on one's with my team to discuss goals for the weeks KPI's and overall mental health.


  • Execute calibration with clients to see where our agents were on the quality side of the campaign.


  • Revise our agents time stamps and hours on a daily to ensure payroll department had no issues.


  • Assist agents with any inquires throughout the day on anything campaign related or technical issues.

Education

High School Diploma -

Canaan SDA High School
Belize City Belize
05.2001 -

Skills

Campaign Development

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Activities

  • Honor Roll in Spanish
  • 6 CXC Passes
  • Award For Various times

Timeline

Communications Specialist and Supervisor

Transparent Bpo
11.2016 - 06.2023

High School Diploma -

Canaan SDA High School
05.2001 -

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Jose Flores