Technology and Innovation
Josue Ticas
IT Technician
Belize City
Summary
Versatile IT Technician with a proven track record at the Financial Services Commission, adept in hardware installation and exceptional problem-solving abilities. Elevated team efficiency through innovative process improvements, showcasing strong multitasking and collaboration skills. Expert in ensuring system reliability and enhancing customer satisfaction, with a keen focus on IT asset management and technical support.
Overview
6
6
years of professional experience
1
1
Certification
2
2
Languages
Work History
IT Technician
Financial Services Commission
Belmopan City, Cayo, Belize C.A
09.2022 - Current
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Maintained office PCs, networks and mobile devices.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners and [Type].
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Proficiency in Microsoft 365 applications, including Word, Excel, Access, Outlook, and Teams, enabling efficient communication, collaboration, and data management.
- Familiarity with Power Automate and Power Apps, allowing me to streamline workflows and automate repetitive tasks.
- Performing regular backups using Veeam, ensuring data integrity and recovery in case of emergencies.
- Conducting a daily checklist of essential services to maintain system performance and reliability.
- Providing remote assistance through Zoho Service Desk Manage, addressing technical issues efficiently.
- Managing a ticketing system, handling support requests by engaging with users through chat, and remotely accessing devices to resolve issues.
- Maintaining an inventory of laptops and IT assets within the service desk for accurate asset tracking and management.
- Creating and documenting installation steps and user guidelines for various applications to standardize processes and assist end-users.
- Offering on-call support to assist staff with VPN connectivity and remote work challenges.
- Contributed ideas for process improvement during team meetings, leading to more efficient workflows within the department.
- Proved successful working within tight deadlines and a fast-paced environment.
- Installed and configured operating systems and applications.
- Diagnosed and troubleshot hardware, software and network issues.
- Created user accounts and assigned permissions.
Cell Phone Technician
Self Employed
01.2020 - 12.2021
- Repaired cell phones with accuracy and attention to detail, reducing repeat visits for the same issue.
- Assisted customers in setting up new devices and transferring data from old devices, providing seamless transitions between products.
- Negotiated contracts with suppliers for cost-effective acquisition of replacement parts and tools.
- Documented repair procedures meticulously to ensure consistency in service quality across the team.
- Removed, fixed and replaced components such as LCD screens, home buttons and charging ports.
- Efficiently diagnosed electronic faults in cellphones using specialized equipment which led to faster problem resolutions for customers.
- Erased user data, debugged application issues and refurbished devices for resale.
- Enhanced customer satisfaction by efficiently diagnosing and repairing cell phone issues.
- Managed inventory of replacement parts, ensuring timely repairs and minimizing customer wait times.
- Established strong relationships with vendors for quicker access to specialized tools or unique replacement parts.
- Maintained a clean and organized workspace, leading to increased efficiency and productivity.
- Reset and restored mobile operating systems such to factory default settings to correct software-based faults.
- Provided advice to consumers on safety and reliability of third-party replacement parts.
- Applied external accessories such as screen protectors, skins and more.
- Installed replacement batteries, maintaining strict adherence to safety protocols to avoid overheating.
- Backed up and restored user data to replacement devices, maintaining strict customer privacy protocols.
- Proficient in installing and configuring CCTV cameras, doorbell cameras, and small alarm systems.
- Knowledge of wiring, mounting, and positioning for optimal coverage and functionality.
- Familiar with power tools, mounting equipment, and cable management for neat installations.
Retail Store Manager
Family Business
08.2018 - 01.2020
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Optimized store displays and appearance via strategic merchandising.
- Completed routine store inventories.
- Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Managed store organization, maintenance, and purchasing functions.
- Address customer complaints and resolve issues promptly.
- Handle cash management, including deposits and reconciliations.
Education
Associate of Science - Information Technology
University of Belize
Belmopan City, Cayo, Belize C.A 05.2001 -
Skills
Desktop technical support
Hardware installation
Application installations
Technical support
Remote support
Helpdesk services
IT documentation
IT asset management
Help desk management
Peripheral maintenance
Problem-solving abilities
Excellent communication
Time management
System configuration
Teamwork and collaboration
Multitasking
Customer service
Active listening
Reliability
Online chat support
Store operations
Store maintenance
Decision-making
Financial oversight
Cash management
Data recovery
Device disassembly
Software installation
Software updates
Teamwork
Computer literacy
Security system installation
Wiring installations
Cable pulling
Installation and repairs
Certification
Comptia A+
Interests
Learning and Development
Travel and Networking
Timeline
Comptia A+
12-2023
IT Technician
Financial Services Commission
09.2022 - Current
Cell Phone Technician
Self Employed
01.2020 - 12.2021
Retail Store Manager
Family Business
08.2018 - 01.2020
Associate of Science - Information Technology
University of Belize
05.2001 -
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