Kadesha Saldano
Virtual Assistant
Ladyville
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Possessing strong communication and problem-solving skills with time management expertise to consistently meet objectives.
Overview
9
9
years of professional experience
Work History
Virtual Assistant
Nikita Smith Solutions
12.2020 - 12.2022
- Completed administrative tasks by performing business correspondence, transcription and data entry for insurance agent/ financial advisor in life, health, general and motor insurance
- Managed electronic and paper filing systems by updating paperwork, maintaining documents and accurately recording information.
- Managed portfolio of over 30 clients and engaged in 50-100 calls per day
- Utilized CRM software to manage client relationships.
- Complied with regulations and guidelines related to claims processing to maintain quality and adherence to standards.
Belize District Assistant Coordinator
Young Women Christian Association
05.2018 - 04.2019
- Worked with supervisor to assess needs and determine best courses of action.
- Evaluated project documents and obtained additional information from stakeholders.
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Engaged with over 250 participants from target population
- Demonstrated high level of initiative and creativity while tackling difficult tasks
Free Lance Consultant
Self Employed Services
11.2016 - 10.2017
- Performed outstanding service to clients to maintain and extend relationship for future business opportunities.
- Implemented practices and procedures to reduce expenditures and increase savings.
Legal Secretary
Arnold & Company
09.2013 - 10.2016
- Organized files for court proceedings.
- Scheduled and made appointments for 2 attorneys
- Prioritized and handled multiple assignments and maintained firm commitment to deadlines.
- Worked with outside vendors to coordinate purchasing of supplies and maintenance of office complex.
- Created, indexed, and maintained client binders.
- Screened telephone calls and forwarded to appropriate departments.
- Planned and organized internal and external events, meetings and conferences.
Education
Associates Degree - Arts (General Studies With Literature)
Saint John's College Junior College
Belize City, BelizeHigh School Diploma -
Saint Catherine Academy
Belize City, BelizeSkills
- Problem Solving & practice of confidentiality
- Client Meetings
- Meeting Leadership
- PowerPoint Presentations
- Data Collection & Report Writing
- MS Office & Google Proficiency
- Document Preparation
- Active Listening & Critical Thinking
- Account Management & Schedule Management
- Attention to Detail
- Database Management
- Technical Support
- Office Supplies and Inventory
Accomplishments
- Supervised team of 2 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Conflict Resolution - Responsible for handling client case inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Client Follow-up - Ensured that client were satisfied with company products and services by doing follow-up calls.
Additional Information
- Awards Received , Saint John's College Junior College, Dean's List and Honor Roll, 2011-2013 Caribbean Examination Council, 9 passes ranging Grades 1-3, June 2011 Saint Catherine Academy, The Sister Rose Rivero Arts Award, 2011 Saint Catherine Academy, Certificate of Award: Most Responsible, 2011
Languages
English
Proficient
C2
References
- Melissa Rowley, Attorney-at-law, 634-8348
- William Neal, Communications and Government Affairs Officer, William.Neal@asr-group.com
- Kiri Lizama, Consultant based in Oxford, United Kingdom, kirijehan@gmail.com
- Nikita Smith, Insurance Agent & Real Estate Agent, 614-2926
Timeline
Virtual Assistant
Nikita Smith Solutions
12.2020 - 12.2022
Belize District Assistant Coordinator
Young Women Christian Association
05.2018 - 04.2019
Free Lance Consultant
Self Employed Services
11.2016 - 10.2017
Legal Secretary
Arnold & Company
09.2013 - 10.2016
Associates Degree - Arts (General Studies With Literature)
Saint John's College Junior College
High School Diploma -
Saint Catherine Academy
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