Karina Lee Gibson
Belize City
Summary
Dedicated professional with strong communication skills. Administrative experience, dedicated and trustworthy. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
23
23
years of professional experience
Work History
Operations Manager
One Stop BPO
01.2023 - Current
- Get campaigns for the Call Center
- Handle any payment for vendors, expenses for the Call Center and any personal tasks for the CEO
- Make decisions on the day-to-day activities, or processes needing to be created and or implemented
- Process payroll for over fifty employees
Sales Administration Lead/Porting Specialist
TeleCloud Voip
11.2019 - 01.2023
- Send installation emails to installers for3CX phone system installation
- Assist customers in porting over their phone numbers from their current phone provider to our company
- Submit applications to our lending partner companies (Ascentium, Balboa, Tandem) for customers to see if they qualify for leasing of equipment
- Notify the Lender and our Billing Department when an account is ready to be funded
Virtual Assistant
Fiber Gourmet
11.2018 - 11.2019
- View orders that come in from customers via email and ensure the package is shipped to the customer and process payment
- Upload pictures into the inventory site and list price to make it live on the website and Amazon’s site
Operations/Reconciliations Officer
Choice Bank Ltd
09.2018 - 10.2018
- Download incoming wires to process for customers sending money internally, or to another bank
- Do due diligence checks via Google, Panama Papers, and ICIJ
- Credit the customer’s account with funds
- Send emails to clients when funds are credited
- Send emails to customer service regarding any queries on the customer’s account
- Update the incoming wire spreadsheet daily with the status of wires processed
- Do reconciliations for prepaid customers’ accounts and any data on an excel spreadsheet
Administrative Assistant
Feinstein Group of Companies
01.2017 - 08.2018
- Receive and make calls, do data entry, word processing, filing, and faxing
- Upkeep of schedule of insurance, licenses, and land taxes
- Cash collection and posting in QuickBooks
- Distribution of mails and forwarding of emails
- Process payroll for employees
- Send invoices to customers, and process their payments for the security camera services provided
Loan Processor/Team Lead
Infotel International
09.2014 - 10.2016
- Receive inbound calls, assisting customers with filling out loan applications
- Help applicants that are approved for a loan application to acquire loans in a timely manner
- Assist representatives with loan inquiries, and loan increases
- Override accounts send daily emails in regard to attendance, as well as loan goals accrued for the month per agent
Project Coordinator
Trextel Belize Ltd
06.2011 - 07.2014
- Work alongside with different project managers to organize specific projects for our customers
- Document daily activities, communicate with the customers and technicians, and identify issues for escalations until the project is successfully completed
Customer Service/Collector
A.C.E
01.2009 - 05.2010
- Receive incoming calls from members who are passed due on their Sprint Wireless accounts in an attempt to collect debts
- Rectify any payments, and complaints and update customers’ information
Customer Service
Pacificare - A United Healthcare Company
12.2005 - 12.2008
- Receive incoming calls from members and providers regarding questions on their health benefits, i.e., Explanation of benefits, coverage, and service providers in the coverage area
- Answer inquiries regarding claims for members and providers
Customer Service
Van Ru Credit Corp
09.2004 - 10.2005
- Make outgoing calls to members who are passed due on their Verizon Wireless account in an attempt to collect debts
- Rectify any payment complaints and update customers’ information
Customer Service
Express Scripts
08.2001 - 08.2004
- Received and processed customer orders for 90-day prescription refills promptly and accurately.
- Verified the validity of prescriptions by checking expiration dates and ensuring compliance with regulatory requirements.
- Confirmed physician credentials and activity status to ensure prescriptions were issued by authorized medical professionals.
- Maintained accurate and up-to-date records of customer orders and prescription details in the database.
Education
South Mountain High School
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Decision-making
- Business administration
CORE COMPETENCIES
- Friendly and positive team player who enjoys working in a challenging and professional work environment
- Excellent interpersonal skills including telephone etiquette and the ability to communicate effectively with all levels of staff while maintaining diplomacy and confidentiality.
Timeline
Operations Manager
One Stop BPO
01.2023 - Current
Sales Administration Lead/Porting Specialist
TeleCloud Voip
11.2019 - 01.2023
Virtual Assistant
Fiber Gourmet
11.2018 - 11.2019
Operations/Reconciliations Officer
Choice Bank Ltd
09.2018 - 10.2018
Administrative Assistant
Feinstein Group of Companies
01.2017 - 08.2018
Loan Processor/Team Lead
Infotel International
09.2014 - 10.2016
Project Coordinator
Trextel Belize Ltd
06.2011 - 07.2014
Customer Service/Collector
A.C.E
01.2009 - 05.2010
Customer Service
Pacificare - A United Healthcare Company
12.2005 - 12.2008
Customer Service
Van Ru Credit Corp
09.2004 - 10.2005
Customer Service
Express Scripts
08.2001 - 08.2004
South Mountain High School
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