Keysea Kendra Santos
Administrative Officer II
Belmopan
Summary
Administrative professional with proven track record in managing office environments and facilitating efficient operations. Known for strong focus on team collaboration and adapting to changing needs, ensuring reliable support across various functions. Displays excellent organizational and communication skills, contributing to seamless office management.
Overview
15
15
years of professional experience
9
9
years of post-secondary education
4
4
Certifications
6
6
Languages
Work History
Administrative Officer II
Ministry of Finance
02.2024 - Current
- Provided high-level administrative support to the Customs Department and Belize Tax Service, including handling submissions for PE employment, OV employment approvals, and appointment/promotion processes.
- Managed HR-related functions such as upgrades, regrades, and creation of posts.
- Held direct supervisory responsibility for a team of administrative and support staff: 2 Administrative Assistants, 2 Drivers, 2 Charladies, and 1 Caretaker.
- Oversaw building operations and maintenance, including coordinating security services and processing access requests outside normal working hours.
- Acted as liaison with night security contractor and officer in charge of day security to ensure facility safety.
- Provided indirect oversight of RMU operations, supporting RMU staff, 3 FCCs, 2 SCCs, and 2 Office Assistants under the supervision of the designated AA.
Administrative Officer III
Ministry of Foreign Affairs, Foreign Trade, and Immigration
10.2018 - 02.2024
- Provide administrative and human resource management support to the Immigration and Nationality Services District Stations and the Refugee Department to maintain and further improve the services of these offices.
Project Officer
Ministry of Economic Development and Petroleum
09.2015 - 10.2018
- Responsible for undertaking all tasks necessary for following the efficient implementation of EU funded construction/works projects in the National Authorising Office (NAO) in accordance with relevant procedures applicable. Perform project management, audit, monitoring & evaluation, quality control and reporting.
Administration and Communication Officer
BELTRAIDE (BTEC)
06.2015 - 07.2015
- Provide administrative and marketing support to office operations. This will include assisting with recruitment of persons for training, managing training schedules, providing administrative support to staff and conducting minor research on specific topics.
Marketing and Management Intern
BELTRAIDE (BTEC)
02.2015 - 04.2015
- Provide administrative and marketing support to office operations. This will include assisting with recruitment of persons for training, managing training schedules, providing administrative support to staff and conducting minor research on specific topics.
Junior Marketing Officer
Loskot Studio
09.2014 - 12.2014
- Preparing, planning and project managing the publication of all publicity material to maximize brand promotion. Creating and developing new innovative ways to communicate the company message to their existing customers.
Assistant Manager
KERR BUS LINE
08.2010 - 09.2014
- Working side-by-side with the general manager. I need to have a great leadership skills, the ability to multitask, and a willingness to work with employees from all departments within the company.
Education
Executive Master of Business Management -
Formato Educativo Business School
01.2023 - 01.2024
Bachelor’s Degree in Business Management -
University of Belize
01.2013 - 01.2015
Associate Degree in Business Science - Accounting and Management
Muffles Junior College
01.2011 - 01.2013
High School Diploma - Business
New Hope High School
01.2007 - 01.2011
Skills
Office management
Documentation and control
Data acquisition
Policy and procedure modification
Proposal writing
Human resources support
Microsoft Office Suite
Microsoft Excel
Supervising staff
References
- Gilroy, Middleton, Chief Executive Officer, (501) 604-9850, Ministry of Foreign Affairs, Foreign Trade and Immigration
- Debra, Baptist Estrada, Director, (501) 622-3645, Border Management and Immigration Services
Awards
2007-2008 First Form Special Academic Award in Bible (First Honors), 2009-2010 Third Form Special Academic Award in Office Administration (First Honors), 2009-2010 Third Form Special Academic Award in Principles of Account (First Honors), 2009-2010 Third Form Special Academic Award in Math (Second Honors), 2009-2010 Third Form Special Academic Award in Information Technology (First Honors), 2010-2011 Fourth Form Special Academic Award in Economics (First Honors), 2010-2011 Fourth Form Special Academic Award in Math (First Honors), 2010-2011 Fourth Form Special Academic Award in Principles of Business (First Honors), 2010-2011 Fourth Form Special Academic Award in Office Administration (First Honors), 2010-2011 Fourth Form Special Academic Award in Principles of Accounts (Second Honors), 2011 Certificate of Excellence in CXC Examinations
Certification
Strategic Human Resource Management Training Program
Timeline
Project Management
07-2025
Global Leadership Summit
01-2025
Leading a Young Generation
10-2024
Administrative Officer II
Ministry of Finance
02.2024 - Current
Executive Master of Business Management -
Formato Educativo Business School
01.2023 - 01.2024
Strategic Human Resource Management Training Program
05-2020
Administrative Officer III
Ministry of Foreign Affairs, Foreign Trade, and Immigration
10.2018 - 02.2024
Project Officer
Ministry of Economic Development and Petroleum
09.2015 - 10.2018
Administration and Communication Officer
BELTRAIDE (BTEC)
06.2015 - 07.2015
Marketing and Management Intern
BELTRAIDE (BTEC)
02.2015 - 04.2015
Junior Marketing Officer
Loskot Studio
09.2014 - 12.2014
Bachelor’s Degree in Business Management -
University of Belize
01.2013 - 01.2015
Associate Degree in Business Science - Accounting and Management
Muffles Junior College
01.2011 - 01.2013
Assistant Manager
KERR BUS LINE
08.2010 - 09.2014
High School Diploma - Business
New Hope High School
01.2007 - 01.2011
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