Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kwesi Bazil

Technical Support Analyst
Brookly

Summary

Professional technician with extensive hands-on experience in troubleshooting, maintenance, and repair of complex systems. Strong focus on team collaboration and achieving results. Reliable with adaptable skill set in diagnostics, electrical systems, and mechanical repairs. Known for effective problem-solving and delivering high-quality outcomes.

Overview

10
10
years of professional experience

Work History

Technician

UBreakiFix
10.2023 - 09.2024
  • Diagnosed and repaired hardware and software issues on a wide range of computer systems, ensuring optimal performance and minimal downtime.
  • Installed and configured operating systems and application software, enhancing user experience and system functionality.
  • Trained new staff on operating procedures for equipment use, fostering a knowledgeable team environment that improved overall service delivery.
  • Conducted thorough testing of newly-installed hardware components to ensure compatibility with existing systems.
  • Guide customers on repair options, fostering trust with transparent communication and expertise
  • Resolve complex issues with systematic troubleshooting, maintaining swift service excellence

IT Support Specialist

Ministry Of Home Affairs
08.2014 - 07.2023
  • Provided technical support for hardware and software issues, ensuring minimal downtime for end-users across multiple departments.
  • Managed IT service requests through ticketing system, prioritizing tasks to resolve high-impact issues promptly.
  • Conducted training sessions for staff on new software applications, enhancing user proficiency and reducing support queries.
  • Collaborated with cross-functional teams to implement cybersecurity measures, significantly improving data protection protocols.
  • Performed regular maintenance and updates on IT infrastructure, ensuring compliance with organizational policies and standards.
  • Used ticketing systems to manage and process support actions and requests.

Education

Bachelor of Science - Computer Science

University of Guyana
Georgetown, Guyana
05.2001 -

Skills

Maintenance and repairs

Problem-solving

Customer service

Equipment maintenance

System troubleshooting

Component replacement

Written/Verbal communication

Documentation and reporting

Timeline

Technician

UBreakiFix
10.2023 - 09.2024

IT Support Specialist

Ministry Of Home Affairs
08.2014 - 07.2023

Bachelor of Science - Computer Science

University of Guyana
05.2001 -

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Kwesi BazilTechnical Support Analyst