Liliana Mihaela Nicolae

• Ensured end-to-end traceability of over 135,000 tonnes/year of packaging waste across 3 group entities, in line with national EPR requirements
• Coordinated internal departments and external partners (collectors, recyclers, OIREPs) to achieve annual recycling targets of 65%+
• Led waste audit and reporting processes, ensuring 100% compliance with Romanian environmental legislation (OUG 92/2021, HG 856/2002, L249/2015 etc)
• Represented the company in 10+ regulatory inspections and audits, resulting in zero non-conformities across all sites
• Trained and evaluated staff to promote a culture of compliance and continuous professional development
• Streamlined internal waste reporting workflows, reducing reporting time by 30% and eliminating delays in EPR documentation submission

• Optimized transport routes for recyclable waste (2,000+ tonnes/year), reducing delays by 20% and doubling the number of daily trips from 2–3 to 5–6.
• Generated monthly traceability reports for 15+ waste codes, maintaining 99% data accuracy across EPR systems
• Increased efficiency of waste collection operations by 25% through vendor coordination and optimized routing strategies
• Responded to an average of 30+ client inquiries/day, providing expert guidance on projection equipment and EPR documentation
• Decreased client response time by 40% by implementing a streamlined ticketing and prioritization system
• Strengthened client relationships and retention by resolving 95%+ of support requests within 24 hours
• Achieved a 30% cost reduction by identifying and closing non-viable contracts, leading to improved financial performance.

Held several progressively responsible roles including Traceability Manager, Business Development Manager, Collectors Department Manager and Customer Support Manager.

Key responsibilities and achievements:

• Ensured full traceability and compliance of packaging waste flows for EPR obligations.
• Prepared and submitted monthly, semester, and annual environmental reports to Romanian authorities (AFM, APM) in line with legal frameworks.
• Coordinated auditing of waste streams and supporting documentation across multiple business units.
• Represented the company in environmental inspections and ensured timely, accurate legal compliance.
• Built and maintained strong partnerships with over 100 collectors, recyclers, and strategic partners.
• Led internal teams, evaluated performance, and supported professional development.
• Optimized internal reporting systems and improved the efficiency of operational flows.
• Planned and coordinated transport logistics for packaging waste collection and delivery to recyclers.
• Developed customer and partner relations strategies, ensuring high satisfaction and compliance.
• Supported strategic decisions on market expansion, partner recruitment, and sustainability initiatives.

• Coordinated customer communication and reporting in the waste compliance sector
• Managed contracts, invoices, and document flows between clients and operations
• Oversaw reporting for packaging waste compliance (Legally required formats)

• Resolved customer complaints professionally, maintaining a positive brand image and fostering loyalty among clients.

• Coordinated EU-funded and private sustainability projects
• Supported educational campaigns and environmental conferences

• Provided assistance with preparation of project-related reports, manuscripts and presentations
• Contributed to successful project outcomes by providing comprehensive administrative support to the team.