Work History
Summary
Overview
Education
Skills
Certification
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Lovinia Cal

Human Resources & Banking Professional
Belize City

Work History

Administrative Assistant

Belize Bank Ltd
  • Ensuring that the routine operations, administration and support services of the Branch are attended to in an accurate and timely manner
  • Ensure all purchases and service requisitions for the branch are properly authorized and supporting documentation are held as authorized
  • Ensure all in-coming/out-going mail is handled in an expeditious manner
  • Coordinate activities such as staff functions, seminars, customer appreciation days; planning & organizing decorations & refreshments
  • Ensure that the standards outlined in the Bank’s Superior Service Management Policy for the respective service delivery channels (in-branch, telephone, e-mail) and for handling compliments, suggestions, queries and concerns are always maintained
  • Ensure that department meetings are held regularly
  • Attain targets set for new business referrals
  • Perform receptionist and administrative duties for the Manager Retail Services and the Personal Banking Department
  • Actively portray the Bank’s Five (5) Virtues of Customer Service, viz. Welcoming, Appreciation, Helpfulness, Respect and Professionalism
  • Actively participate in meetings and other branch/bank activities
  • Achievements/Tasks

Teller

Belize Bank Ltd
  • Processing transactions promptly and accurately, maintaining proper custody of cash and vouchers
  • Cross selling products and services in order to satisfy customer needs and meet targets set in accordance with regulatory requirements including Anti-Money Laundering (AML), Central Bank guidelines and Belize Bank’s strategies and policies
  • Provide exceptional customer service at all times
  • Achievements/Tasks

Personal Banking Officer

Belize Bank Ltd
10.2012 - Current
  • Achieving the branch’s Financial Plan/Budget by profitably expanding existing clients’ relationships and developing new profitable relationships to meet the business development goals/targets
  • Submit Credit applications in a timely and accurate manner for accounts under portfolio
  • Ensure all collateral items held on file for existing loans under the portfolio are maintained in good order
  • Implement recovery strategy/individual work-out plans, write/visit customers, telephone/take action/follow persistently for collection of under 30 days arrears for accounts falling under the assigned portfolio
  • Follow proper risk and due diligence procedures, and ensure proper credit assessment as outlined in the Consumer Lending Policies and Procedures
  • Work along with Management, other branch staff and peers for the betterment of the Bank by demonstrating flexibility/willingness to accept and implement change
  • Actively follow the procedures outlined in the Superior Service Management Policy for serving clients at all service delivery channels and handling compliments, suggestions, queries
  • Answered telephone inquiries on banking products including checking, savings, loans and lines of credit
  • Maintain confidentiality in all aspects of clients, staff and Bank information
  • Achievements/Tasks

Cashier/Receptionist

Bravo Motors
07.2011 - 10.2012
  • Perform receptionist duties/screen calls/visitors/refer inquiries courteously and promptly
  • Accounting- Cash Balance at the end of the day
  • Review, log, distribute and prioritize mail, correspondence and other documents in accordance with company policy
  • Daily reports of call logs done by internal staff
  • Maintain / file reports at the end of the month
  • Handled cash, credit, debit cards and personal checks, providing correct change in payment transactions
  • Achievements/Tasks

Internship - Merchandiser

Walt Disney World
01.2009 - 08.2009
  • Completed stock orders and managed inventory store merchandise racks by size, style and color
  • Answered customer questions regarding store merchandise, department information and pricing
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays
  • Achievements/Tasks

Internship - Administration

Social Security Board
01.2008 - 04.2008
  • Filing of paperwork
  • Processing of new Social Security cards
  • Customer service
  • Assisted in calculating security contributions
  • Distribution of Pension Cheques
  • Processed and Approved Payment of Benefits
  • Achievements/Tasks

Summary

Banking professional with strong background in personal finance and customer service. Skilled in financial advising, account management, and risk assessment. Known for collaborative team efforts and consistently delivering results in fast-paced environments. Adept at navigating changing needs and providing reliable, client-focused solutions.I am committed to persevere within a challenging environment and to dedicate myself to achieving the company’s initiatives and continue to be an integral member of this prestigious company.

Overview

12
12
years of professional experience

Education

Master's Degree - Human Resources Management

University Of The West Indies
09.2018

Bachelor Degree - Business Science-Business Management

University Of Belize, Business Campus
Belize City, Belize District
06.2011

Certificate - Human Resource Management

Community College, Tompkins Community College
Orlando, Florida
07.2009

Associates Degree - Accounting and Management - Business Administration

Saint John's College Junior College
06.2008

High School Diploma - undefined

Saint Catherine Academy
06.2006

Skills

Excellent network and communication skills- verbal and written with sound judgement and tact in customer interactions

Ability to maintain confidentiality regarding sensitive company information

Team Leader with strong organizational and interpersonal skills

Sound negotiation and conflict resolutions skills

Knowledge of the banking industry in Belize and general regulatory procedures mandated by the Central Bank of Belize

Knowledge of the Labour Laws and Insurance Benefits

Customer centric through proven customer loyalty initiatives/activities

Ability to adapt to company changes and think strategically

Providing office administrative and clerical support

Advanced proficiency in Microsoft Office (word processing; excel; power point)

Demonstrated ability to multi-task and to handle high volumes of work effectively

Good analytical, risk assessment, risk management, problem-solving Skills

Certification

Personal Lending Training

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Lovinia CalHuman Resources & Banking Professional