Lucia Brigandi
Sexten
Summary
Direct experience in different working realties has allowed me to develop a remarkable capacity to relate to others for successful interactions and group work. I love my job especially the hospitality sector. My main goal is always to give enjoy time to the customers and trying to make a memorable moment.
Diligent [Desired Position] with solid background in managing daily restaurant operations. Proven ability to streamline processes and enhance customer satisfaction. Demonstrated expertise in team leadership and conflict resolution.
Restaurant management professional with background in ensuring high standards and delivering results. Effective at streamlining operations and enhancing guest satisfaction through strong leadership and problem-solving skills. Known for fostering teamwork and adaptability in dynamic environments.
Overview
7
7
years of professional experience
Work History
Assistant Restaurant Manager
Hotel Monika My wellbeing
11.2024 - Current
- Restaurant Service
- Section management and Service
- Buffet Checked
- Buffet Preparing
- Cashier
- Covering Bar's shift (Assistant Bartender)
- Covering Stube shift
- Customer Service
- Bartender Operations
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Improved staff morale through effective communication skills and motivational techniques, resulting in enhanced teamwork and productivity.
F&B Manager
AiMori Bistrot
01.2024 - 07.2024
- Customer Service
- Employees managements
- Employees shift managements
- Cashier
- Plan forecast and execute food and beverage orders
- Process customer complaints patiently
- Plan alternative recipes for customers with special dietary needed
- Check food and beverage supplies and place orders when needed
- Track and order shipments
- Communicate and build strong relationships with vendors
- Adhere to food, healthy and safety standards
- Plan hire, train, oversee and manage the members of staff
- Oversee and supervise the welcoming of costumers
- Always strive towards an exceptional customer experience
- Bartender Operations
- Developed strong communication channels between front-of-house and back-of-house teams for seamless service delivery.
- Contributed to long-term business growth strategies through meticulous competitor analysis, market research initiatives, and regular reviews of operational effectiveness.
- Collaborated with chefs to develop innovative menus that catered to diverse clientele tastes and preferences.
- Boosted customer satisfaction by implementing new menu items and service improvements.
- Enhanced team performance through effective staff training and development programs.
- Resolved customer complaints involving food or beverage quality and service.
Receptionist/Secretary (Front Office)
Milazzo Inn AiMori Hotel
12.2023 - 07.2024
- Hotel's Receptionist
- Customer Service
- Customer Reservations
- Email's answering
- Cashier and verify payments
- Answer and direct incoming call
- Register, check in, check out
- Sending customers details to the police
- Secretary to the Director
- Solving problem with the customers and employees
- Employees shift managements
- Remote Monitoring and Management Hotel System AG&F srl
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained confidentiality of information regarding clients and company.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Assisted with onboarding new clients and securing paperwork completion.
- Maintained visitor log for entering and leaving facility for security purposes.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Assisted with planning office events and meetings for smooth execution.
- Helped maintain office security by monitoring visitor access and issuing badges.
- Supported HR activities by assisting with recruitment process, including scheduling interviews and organizing candidate information.
- Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
- Streamlined invoice processing to ensure timely payments and financial operations.
Assistant Restaurant Manager
Hotel Monika My wellbeing
05.2023 - 11.2023
- Restaurant Service
- Section management and Service
- Buffet Checked
- Buffet Preparing
- Cashier
- Covering Bar's shift (Assistant Bartender)
- Covering Stube shift
- Customer Service
- Bartender Operations
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Improved staff morale through effective communication skills and motivational techniques, resulting in enhanced teamwork and productivity.
F&B Manager
BioHotel Pennhof
09.2021 - 11.2022
- Customer Service
- Employees managements
- Employees shift managements
- Cashier
- Customer Reservations
- Plan forecast and execute food and beverage orders
- Process customer complaints patiently
- Plan alternative recipes for customers with special dietary needed
- Check food and beverage supplies and place orders when needed
- Track and order shipments
- Communicate and build strong relationships with vendors
- Adhere to food, healthy and safety standards
- Plan hire, train, oversee and manage the members of staff
- Oversee and supervise the welcoming of costumers
- Always strive towards an exceptional customer experience
- Developed strong communication channels between front-of-house and back-of-house teams for seamless service delivery.
- Collaborated with chefs to develop innovative menus that catered to diverse clientele tastes and preferences.
- Fostered positive relationships with vendors, negotiating contracts for optimal pricing on products and services.
- Enhanced team performance through effective staff training and development programs.
Receptionist/Secretary (Front Office)
Milazzo Inn AiMori Hotel
06.2020 - 09.2021
- Hotel's Receptionist
- Customer Service
- Customer Reservations
- Email's answering
- Cashier and verify payments
- Answer and direct incoming call
- Register, check in, check out
- Sending customers details to the police
- Secretary to the Director
- Solving problem with the customers and employees
- Employees shift managements
- Confirmed appointments, communicated with clients, and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
F&B Server
Casanova Restaurant limited T/A Coconut Joe's
10.2018 - 05.2020
- Customer Service
- Breakfast, Lunch, Dinner Service
- Customer's Payments
- Cashier
- Section's management
- Oversee and supervise the welcoming of customers
- Always strive towards an exceptional customer experience
- Exceeded monthly sales targets by suggesting popular menu items and promoting daily specials to guests.
- Enhanced customer satisfaction by providing attentive and efficient service during busy shifts.
- Streamlined food delivery process, ensuring timely and accurate order completion for guests.
- Supported colleagues during peak hours by assisting with bussing tables or running food when necessary.
F&B Server
Vivo Cafe' Restaurant
04.2018 - 10.2018
- Customer Service
- Breakfast, Lunch, Dinner Service
- Customer's Payments
- Cashier
- Section's management
- Oversee and supervise the welcoming of customers
- Always strive towards an exceptional customer experience
F&B Server
Trattoria Fieramosca
01.2018 - 04.2018
- Customer Service
- Dinner Service
- Customer's Payments
- Cashier
- Section's management
- Oversee and supervise the welcoming of customers
- Always strive towards an exceptional customer experience
- Enhanced customer satisfaction by providing attentive and efficient service during busy shifts.
- Exceeded monthly sales targets by suggesting popular menu items and promoting daily specials to guests.
- Contributed to increased team efficiency by effectively communicating with fellow servers and support staff.
- Maintained a clean and organized dining area, enhancing overall guest experience.
Education
Hight School Degree - Advertising Graphics and Photography
Istituto Statale D'Arte (ISA) Art 's School
Milazzo, SicilyGerman Language Level A1/ A2, Spanish Language Level B1/B2
Udemy Course
English Foundation Course -
ILSC Language School
Toronto, Ontario04.2018
Skills
- Windows Application
- Word
- Excel
- Power Point
- Access
- Mac
- Photoshop
- Internet Explorer
- Outlook
- Gmail
- Asa Hotel Management
- Ericsoft Hotel Management
- Orderman System
- Ipad ordering System
- Opening and closing procedures
- Training and mentoring
- Scheduling and labor control
- Budgeting and financial management
- Scheduling
- Restaurant Operations
- Multitasking Abilities
- Cash Handling
Languages
Italian
English
German
Spanish
Timeline
Assistant Restaurant Manager
Hotel Monika My wellbeing
11.2024 - Current
F&B Manager
AiMori Bistrot
01.2024 - 07.2024
Receptionist/Secretary (Front Office)
Milazzo Inn AiMori Hotel
12.2023 - 07.2024
Assistant Restaurant Manager
Hotel Monika My wellbeing
05.2023 - 11.2023
F&B Manager
BioHotel Pennhof
09.2021 - 11.2022
Receptionist/Secretary (Front Office)
Milazzo Inn AiMori Hotel
06.2020 - 09.2021
F&B Server
Casanova Restaurant limited T/A Coconut Joe's
10.2018 - 05.2020
F&B Server
Vivo Cafe' Restaurant
04.2018 - 10.2018
F&B Server
Trattoria Fieramosca
01.2018 - 04.2018
German Language Level A1/ A2, Spanish Language Level B1/B2
Udemy Course
English Foundation Course -
ILSC Language School
Hight School Degree - Advertising Graphics and Photography
Istituto Statale D'Arte (ISA) Art 's School
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