Luis Marin
Belize City
Summary
Aviation Security and Ground Operations Manager with a proven track record at Tropic Air, specializing in security and safety compliance on the ramp and having interpersonal communication. Successful in enhancing service delivery through rigorous staff training and an ongoing major technical implementation project. Known for fostering positive employee relations and ensuring regulatory compliance, significantly boosting operational integrity.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Aviation Security and Ground Operations Manager
Tropic Air
03.2019 - Current
- Managed and optimized ramp operations to ensure compliance with regulatory standards and enhance service delivery.
- Facilitated regulatory and added trainings for staff to enhance their skills and service quality.
- Ensure adherence to safety and security regulations while maintaining operational integrity
- Developed and maintained an amicable yet professional relationship with regulatory authorities to ensure compliance and open feedback to findings and observations.
- Assisted managers in maintaining a qualified and skilled staff through effective recruitment and training.
- Fostered positive employee relations at all stations encouraging suggestions for improvement of stations.
- Responded to operational needs by working additional hours to ensure service continuity.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Assisted in hiring, onboarding and training of new hires to fulfill operational requirements.
- Presently carrying out a multi-technical implementation project to significantly enhance the ground-to-ground and ground-to-air communication.
Education
Associate of Arts - General Studies
St. John's College Junior College
Belize City06-1998
High School Diploma -
St, John's College
Belize City06-1996
Skills
- Security and safety compliance
- Performance monitoring
- Staff recruitment and Training
- Multi-site operations
- Interpersonal communication
- Emotional Intelligence
- Active listener
Accomplishments
Recipient of BTB Frontline Person Of The Year-2016
Certification
- Prevention of Trafficking in Persons in the Tourism Sector.
- SOFEMA- Fire Safety Training
- SOFEMA- Ramp Safety and Ramp Human Factors Initial Training
- SOFEMA- Ramp Safety and Human Factors Train the Trainer.
- SOFEMA-Aviation Security Awareness
- BTEC- Customer Service Excellence Training
- Basic Supervisor management Seminar
- Transport Canada Aviation Security Quality Control Workshop
- BDCA- Global Reporting Format- Runway Analysis Inspection
- BDCA- Fundamentals of Training ( Certified Instructor Training Program)
- ICCAE- Flight Dispatcher Course
- ICAO- Aviation Security national Instructors Course
Timeline
Aviation Security and Ground Operations Manager
Tropic Air
03.2019 - Current
Associate of Arts - General Studies
St. John's College Junior College
High School Diploma -
St, John's College
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